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Salesforce

Your single partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey. 

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

“The Capgemini and Salesforce partnership is critical to our growth strategy. And even more, the partnership is essential to the success of our customers.”

Gavin Patterson, President & Chief Revenue Officer at Salesforce

Enabling a monumental shift in transport and mobility

Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

Client stories

How we can help

We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration. 

It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future. 

We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

We’re a Salesforce Global Strategic Consulting Partner, and we’ve scored 4.8 out of 5 on the Salesforce Partner Value Index. 

Could we bring some of that value to you and your customers? 

With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

Our sector expertise

Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

Automotive

Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

    Consumer products and retail

    Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

      Financial services

      Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

        Awards and recognition

        2022 Salesforce Partner Innovation Award for Cloud – Experience

        Salesforce's awards showcase their most noteworthy success stories with their partners.

          Are you getting the most out of your investments in Salesforce?

          Enterprises of all sizes leverage Salesforce to enhance revenues and deliver superior customer experiences.

          Capgemini and Salesforce Transforming Customer Experiences

          Our goal is to deliver value to our clients—leveraging the full power & potential of technology & innovation to drive outcomes & inspire transformation.

            Meet our experts

            Anchal Sahu

            Managing Solution Architect, DCX Sweden
            Anchal is a Lead Solution Architect with 14+ years of experience in greenfield and brownfield projects. He has worked with key Telecom customers with primary focus on industry leading COTS solutions i.e. Salesforce Industries. With a strong developer & designer background, Anchal strives for implementing a scalable, robust and cost-effective successful solutions, aligned to the customer digital transformation roadmap.With a strong developer & designer background, Anchal strives for implementing a scalable, robust and cost-effective solutions aligned to the customer digital transformation roadmap and have success.

            Andrew Smith

            Vice President, Head of Salesforce CoE Europe
            “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

            Mahender Nagunoori

            Global Head of CX & CRM portfolio for FS part of Digital practice
            In the current business context, knowing customers, pro-actively selling, and servicing is at the core of our Financial services clients. We see there is rapid spending on customer experience, customer engagement, and providing the latest ways to interact and engage with the customers. The customer management portfolio led by Mahender focuses on bringing in an overarching view of the customer, providing organizations with the ability to understand their customers better and proactively engage in the right conversation right from the beginning of the insurance or banking value chain.

            Darshan Shankavaram

            Expert in Mobility

            Simon Blainey

            Expert in CRM, Digital Transformation, Salesforce

            Lara Wasowski

            Expert in Salesforce solutions

            Jane Arnold Hommet

            Vice President Global Salesforce Partner Executive

            Steve Boettcher

            Vice President CSS
            Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.