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Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

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      Meet our experts

      Richard Grave

      Vice President, Head of Consumer Products and Retail, Capgemini Invent Sweden, Denmark and Finland
      Richard Grave is the Head of Consumer Products and Retail Industry at Capgemini Invent, the innovation, design and transformation powerhouse of Capgemini, in Sweden, Denmark and Finland. He brings over 25 years of strategy and management consulting experience to our clients.

      Magnus Höjman

      Nordic Chief Sales Officer
      Magnus Höjman is the Nordic Chief Sales Officer and also leads part of the Consumer Products, Retail, Distribution (CPRD) Swedish practice, a portfolio that includes major grocery retail, fashion, restaurant, consumer products, and distribution brands.

      Björn Dahlqvist

      Vice President and Group Account Executive IKEA
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