Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

World Cloud Report – Financial Services 2025

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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World Life Insurance Report 2025

Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

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World Property and Casualty Insurance Report 2024

Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape.

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The insurance segments we serve

Property and casualty insurance

Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

Life, annuities, and benefits

An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

Health insurance

Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

Transforming Insurance with Innovative Solutions

Cloud for financial services

Unlock the full potential of your cloud investments

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Smart underwriting

To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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Digital core for insurance

Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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Sustainability for financial services

Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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Transform your insurance business with Capgemini’s expertise

Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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Research and insights

Capgemini Research Institute

Embrace data to accelerate sustainability

Point of view

Embracing the power of predictive analytics: Are your underwriters ready for change?

Report

The road to autonomous car development

Point of view

Elevate underwriting accuracy and efficiency

Read all stories

Client stories

A new platform opens the door to innovation for a global insurer

By working with Capgemini, the company enhances operational efficiency, improves customer engagement, and sets the stage for the latest insurance innovations

A leading insurer grows its customer base by investing in its underwriters

Shorter time-to-market for more personalized product offerings thanks to a modular platform

A.S.R. Insurance drives data efficiency with SAP S/4HANA

Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

A health insurance company implements document automation tool to produce benefit booklets with more accuracy and efficiency

Capgemini collaborated with the healthcare company to identify a new tool that led to a streamlined, frictionless production process and reduced errors.

Expert perspectives

Data and AI, Technology

Beyond knowledge management: Unlocking Gen AI’s full potential in financial services

Rajesh Iyer

Oct 16, 2024

Healthcare, Technology

Insuring the future with a payer-provider partnership

Capgemini

Sep 10, 2024

Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions. Moreover, she is experienced in running regulation and working capital related programs, building bank branches, and setting up shared service centers.

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Stefan is Director at Capgemini Invent, Sweden & Finland, a part of the global Capgemini Invent banking and insurance industry. He has almost 20 years of experience from banks and insurance companies, with most of the time being employed by the leading banks- and insurance companies in the Nordics. He has extensive expertise from setting up and drive digitalization journeys, digital roadmaps, improving claim processes, optimize processes through classic and digital means as well as leading projects within for example Data Visualization and Process Mining. Stefan also has expertise within GDPR which have been applied in several projects.

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Awards and recognition

Capgemini is a 2024 Customer and Partner Award Winner

Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

Best Advancing Software Testing Practice Award

This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

Awarded Migration Acceleration Specialization by Guidewire

First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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Leader in ISG Provider Lens™ for insurance ITO services 2023 (EU and NA)

We help our insurance clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations.

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Our partners for digital insurance solutions

We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.