ServiceNow

Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Capgemini at ServiceNow Knowledge 2025

We were proud to be a platinum sponsor of Knowledge 2025, and this year we showcased the full potential of AI-powered ServiceNow with Capgemini.

Find out more

Gen AI in ESM

Enhance your Enterprise Service Management practice using generative AI.

Read more

How Capgemini and ServiceNow can help

The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work. This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your ServiceNow consulting partner, we can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

ServiceNow consulting solutions

Future Franchise services

Future Franchise services empower franchisees to deliver a great customer experience.

Enterprise Service Management (ESM) on NOW

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Digital Service Integration and Management (SIAM)

Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

People Experience

People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

IT emission management and control

We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

Client stories

Signant health transforms the patient experience to accelerate clinical trials

Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

Read more

Tropical Smoothie Cafe growth required a new recipe for technology support

Capgemini’s Agile Store solution enables franchisees to transform their business around the customer and drive growth.

Read more

Transforming the delivery of government services the Texas way

Capgemini Multi-sourcing Service Integration (MSI) model enables the State of Texas to respond to evolving technology.

Read more

Improving IT service management for Salling Group with a ServiceNow solution

Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

Read more

Hydro One adapts payroll functions to help manage disruption

Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

Read more

Global media and entertainment client wins with a consumer-grade employee experience

We have a clear vision for how we want to deliver services – through an end-to-end user experience that abstracts the complexity of our

Read more

Our industry expertise

Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

Please allow advertising cookies to see this Youtube embed

AI agents in action: Solving the people experience challenge with ServiceNow

Transforming customer experience with AI agents through ServiceNow

Reducing ServiceNow technical debt to thrive in today’s AI-driven enterprises

Technology meets Resilience: Ensuring Data Quality and Building Workflows in ServiceNow

Manufacturing

We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

Read more

Public sector

We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

Read more

Retail

Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

Read more

Research and insights

Report

Unlock the power of experience with ServiceNow
Point of view

Point of view: Accelerate IT workflows through real-time IT services
Point of view

Enabling AIOps with ServiceNow

ServiceNow Knowledge 2025
Customer experience

From reactive to resolution: How agentic AI is redefining Customer and Employee Experience

Jon Harriman
Nov 3, 2025
ServiceNow Knowledge 2025
Data and AI

From ambition to impact: How agentic AI and data foundations are transforming public services

Jon Harriman
Oct 23, 2025
Enterprise management

Set the score, keep the tempo: Why a ServiceNow Centre of Excellence and Innovation turns noise into value

Alan Connolly
Oct 16, 2025
Cybersecurity, Gen AI

Unleash generative AI tools to boost automation of enterprise resilience and regulatory compliance

Marieke Van De Putte
Oct 14, 2025
ServiceNow Knowledge 2025
Customer experience, People experience

Rethinking Customer Experience with ServiceNow – Why CX needs a revolution?

Jon Harriman
Apr 16, 2025
ServiceNow Knowledge 2025
Trends

Five trends driving the future of service management

Alan Connolly
Apr 15, 2025
Load more

Awards and recognition

As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

Elite Partner

Manufacturing

EMEA Partner

Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

Awards and recognition

Meet our experts

Jill Weber

Jill Weber

Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.
Allen Jackson

Allen Jackson

ServiceNow Americas Partner Executive
Allen leads the ServiceNow alliance relationship for Capgemini America. As a continuous improvement and process automation expert, he is dedicated to helping clients streamline operations, reduce costs, and delight customers by combining our deep expertise in business transformation and the most intelligent work automation platform.
Andrea Kis

Andrea Kis

ServiceNow Partner Manager UK
Andrea is an ESM/SIAM expert with 22 years of experience in service management who has great interest in and passion for human centric technologies and positive, outcome driven customer experiences. She has been involved with ServiceNow since 2011, specializing in topics related to employee and customer workflows, GBS solutions. Her motto is “Go beyond IT and conquer the enterprise with ServiceNow.
Jon Harriman

Jon Harriman

Group Offer Lead – People Experience & Customer Experience for ServiceNow
Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.
Alan Connolly, Global Head – Employee Experience and Digital Workplace, Capgemini

Alan Connolly

Global Head of Digital Workplace Services, Cloud Infrastructure Services
Global Head of Digital Workplace Services, Cloud Infrastructure Services
Claudia Crummenerl

Claudia Crummenerl

Global Head of Alliances, Capgemini Invent
Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.
Tim Arkin

Tim Arkin

DCX Global Head for ServiceNow
Tim Arkin is a seasoned technology leader with extensive experience in driving digital transformation and enterprise customer experience solutions. As a Global Head of DCX for ServiceNow at Capgemini, Tim spearheads strategic initiatives to help organizations leverage ServiceNow for operational excellence and innovation.