Pega

Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience, that too in in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

Join us at PegaWorld iNspire 2024

We are a proud Platinum sponsor at PegaWorld iNspire 2024 from June 9-11 – MGM Grand Conference Center, Las Vegas.

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The power of Platform and Strategy

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Delivery
Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Global Solutions – IA Specialization
Implementing solutions so that skilled workers can spend more time innovating

Global Robotic Process Automation (RPA)
Building RPA solutions to improve employee productivity by automating manual tasks

EMEA Customer Service
Designing customer experiences that drive loyalty, retention, and engagement across all channels

EMEA Customer Engagement
Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

A seamless journey

To request grants for French households towards energy renovation

Global Elite Partner

With a decade-long history of award-winning Pegasystems partnership performance, we’re thrilled to reach this status in the new Pega Partners program.

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    ESG evaluator solution

    A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

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    Citizen services solution with Pega

    Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

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      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

      Financial services

      We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

      Public sector

      We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector. 

      Telecoms, and media and entertainment

      We leverage Pegasystems technology to gain efficiency, and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

      Research and insights

      Intelligent Automation for Customer first POV Banner image
      Point of view

      Agentic process automation for customer first organizations
      Point of view

      Effective investment in generative AI for marketing

      Awards and recognition

      Logo reads - Pega - Global Elite Partner

      2025 Industry Excellence Awards in Insurance

      Capgemini has won the Industry Excellence Award in Insurance from Pegasystems at PegaWorld 2025, recognizing our leadership in leveraging Pega technology.

      Awards and recognition

      Meet our experts

      Niklas Jansson

      Niklas Jansson

      Senior Director – Customer Process Management CTO, Capgemini
      Niklas Jansson is part of the CTO Office for DCX Europe and has a strong track record and experience of working in various digital transformation and customer experience projects across various verticals as well as business and practice development. Niklas focus is on how to use technology to enable businesses create outstanding digital customer experiences and deliver transformative and business centric solutions through platforms, process orchestration, low-code, Artificial Intelligence (AI) and agile delivery.
      Stephan Kolarik

      Stephan Kolarik

      Vice President Capgemini DCX Europe
      Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. My mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. Result: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.
      Dinesh Karanam

      Dinesh Karanam

      Global Head of Customer Process Management and Contact Center Transformations, Financial Services
      Dinesh leads global business and technology transformations, applying 28 years of cross industry expertise to drive strategic innovation, operational excellence, and enterprise wide impact through GenAI, Agentic AI, and intelligent automation. He shapes differentiated go to market strategies, partners with CXOs and strategic partners on modernization initiatives, and scales global practices to enable responsible AI adoption and build future ready enterprises.

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