Consumer products

Turning disruption into advantage with agentic AI for consumer products brands

The rules of consumer products competition are being rewritten. Volume growth has stalled, price-led strategies have hit their ceiling, and AI is fundamentally reshaping how consumers discover, evaluate, and choose products.

The next wave of advantages will come from AI strategies that look beyond cost reduction to unlock growth, accelerate innovation, and enable intelligent operations that can adapt to volatility at speed and at scale.

Capgemini helps consumer products companies navigate this shift by embedding agentic AI into everyday workflows, decisions, and operations, helping human teams adapt with speed, precision, and purpose at scale.

What we deliver for consumer products leaders

Enhanced revenue growth

Through AI-powered Revenue Growth Management and Connected Commerce – setting the right pricing, promotion and product mix in real time and connecting with consumers seamlessly across every channel and journey.

Through Intelligent Operations – the next generation of business process services, running end-to-end supply chain and commercial operations, from order-to-cash to planning and procurement to sales and marketing operations, powered by agentic AI foundations for both efficiency and effectiveness.

Through AI-accelerated innovation, embedded sustainability, and trusted foundations built on Responsible and Sovereign AI – bringing better products to market faster while building trust and resilience for the long term.

“Behind every connection is an insight made smarter with AI. Capgemini helps brands translate those insights into personalized, seamless experiences, thereby unlocking growth by being relevant in every moment, across every channel.”

Dreen Yang, EVP, Global Consumer Products and Retail Lead, Capgemini

Meet our experts

Ramiro Santos

Ramiro Santos

Head of Consumer Products, Retail and Distribution, Capgemini Belgium
Ramiro Santos leads Capgemini’s Consumer Products, Retail, Distribution sector in Belgium. CPRD is a key focus area in Belgium with major customers such as Carrefour, Coca-Cola, STIB / MIVB, Delhaize or Inbev. For the last 20 years he’s been focusing on technology adoption as consumers reshape the way to shop, interact, and experience products. In a highly digitalized world, we apply expertise and the latest thinking — across cloud, data analytics and automation — to help customers master costs & bring new ideas to life.
Mark Ruston

Mark Ruston

VP, Global Retail Lead, Capgemini
Mark Ruston is Capgemini’s Global Retail Lead with 22+ years in consulting and transformation. He helps Tier 1 retailers and CPGs bridge strategy and execution, driving growth and measurable outcomes. With global experience and deep supply chain expertise, Mark champions AI to boost productivity and reduce waste — positioning operations as a key driver of consumer experience.
Dreen Yang

Dreen Yang

EVP, Global Consumer Products and Retail Lead
Dreen Yang is Global Industry Leader for Consumer Products & Retail at Capgemini, driving strategic growth across 50+ countries. With deep FMCG expertise and leadership at Coca-Cola, he’s launched $100M+ ventures and revitalized billion-dollar brands. Dreen excels at transforming complexity into opportunity through data-driven strategy and next-gen tech.
Mayank Sharma

Mayank Sharma

Vice President
Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At Capgemini, he is responsible for leading & growing Capgemini’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at Amazon.com of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.
Owen McCabe

Owen McCabe

Vice President, Digital Commerce – Global Consumer Goods & Retail, Capgemini
Owen is the Global leader for Digital Commerce at Capgemini. He has led several major digital commercial transformations to enable our Consumer Goods clients to win through data and tech in the new retail landscape emerging through 2030.   His previous experience includes 9 years as the global digital commerce practice leader at WPP/Kantar and more than a decade in senior brand marketing and sales roles at P&G and Nestle.

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