Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

Insurance top trends 2025

Explore our new Trends Books 2025 series to understand evolving developments across the insurance industry.

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World cloud report – financial services 2025

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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World Life Insurance Report 2025

Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

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World Property and Casualty Insurance Report 2024

Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape.

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Segments we serve

Property & Casualty Insurance

Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data & AI, intelligent automation, and partner ecosystems.

Life, Annuities, and Benefits

An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

Health Insurance

Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

Featured services

Cloud for financial services

Unlock the full potential of your cloud investments

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Smart underwriting

To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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Digital core for insurance

Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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Sustainability for financial services

Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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Transform your insurance business with Capgemini’s expertise

Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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Research and insights

Point of view

Embracing the power of predictive analytics: Are your underwriters ready for change?

Point of view

The road to AI-driven insurance

See all our insights on Insurance

Client Stories

A leading insurer grows its customer base by investing in its underwriters

Shorter time-to-market for more personalized product offerings thanks to a modular platform

Capgemini supports Zurich Germany in accelerating a strategic IT transformation

By partnering with Capgemini, the insurance company implements the Guidewire platform for Property & Casualty Claims Management insurance and accelerates its digital transformation with the introduction of agile collaboration models

A.S.R. Insurance drives data efficiency with SAP S/4HANA

Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

Expert perspectives

Healthcare

How Wellness-As-A-Service works can drive growth for life and health insurers

Samantha Chow

Aug 26, 2022

Business operations

Humanizing healthcare – superior customer experience in insurance

Capgemini

Sep 29, 2021

“Inventive Insurer” mindset: The need of the hour for property insurers

Capgemini

Jun 17, 2021

Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

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Satish has over 25 years of experience in technology and business consulting within the Financial Services Industry where she has helped numerous clients on their transformation journeys. Currently, she is responsible for Capgemini’s capabilities to help clients set, achieve and measure their own Net Zero and ESG objectives and commitments.

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Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

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Andrew Hood is a seasoned leader in insurance technology transformation, focusing on digital transformation, cloud migration and modernization of insurance platforms. He previously served as a Global Guidewire Practice Leader, overseeing more than 100 Guidewire projects across multiple continents. His team has developed accelerators and frameworks to streamline implementations and upgrades. His focus emphasizes reducing implementation timelines by leveraging AI for smarter migration strategies.

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Awards and recognition

Capgemini is a 2024 Customer and Partner Award Winner

Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

Best Advancing Software Testing Practice Award

This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

Awarded Migration Acceleration Specialization by Guidewire

First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

Leader in ISG Provider Lens™ for insurance ITO services 2023 (EU and NA)

We help our insurance clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations.

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Our partners for digital insurance solutions

We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.