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Salesforce

Welcome to where your customer-first vision becomes reality

Together with Salesforce, Capgemini helps brands and businesses fully embrace the Salesforce ecosystem. Together, we unlock the power of data and AI to reimagine customer experiences that truly resonate. Our focus is on creating results-driven, end-to-end experiences through our innovative approach to next-gen customer experience (CX) with Gen AI. We believe in fostering data-driven cultures that bring industrialized advantages to our clients.
 
Grounded in ethical and sustainable practices, Capgemini builds trust and loyalty into the hyper-personalized experiences we deliver. As an award-winning global Salesforce partner, we’re committed to shaping the next generation of customer experiences with you.

Capgemini and Agentforce

2025 is the year of AI agents – discover how with Salesforce

Create the next generation of CX with Capgemini and Salesforce

Deliver the human experience of technology through AI & Digital platforms. As a named leader in the Forrester Wave™: AI services, Q2 2024, Capgemini is the right partner for organizations that anticipate business changes when adopting AI.
 Capgemini helps clients create products and services that are built in an efficient, cost-effective way to create real economic, social, and environmental value.

As an official launch partner, Capgemini helps bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide. Capgemini sees Agentforce as another solution driven by Gen AI that brings human brilliance for every person at every moment.

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Did you know? Only 39 percent of organizations successfully turn data-driven insights into sustained competitive advantage.

​A data-driven culture empowers employees to make informed decisions, unlock crucial insights, harness the potential of AI, and craft personalized customer experiences.
 Modern day experiences are driven through insights and data. Salesforce Data Cloud is uniquely positioned to fulfill the promise of customer 360-degree experiences through a native data fabric that unifies, harmonizes and activates data across the Salesforce ecosystem and other CX platforms in the flow of work, at scale and in the flow of work.

Salesforce is weaving together a data fabric with their platform, and for this fabric to be as strong as possible, data must seamlessly integrate across an organization’s various systems. Salesforce’s MuleSoft solves this complex problem in a very simple way.
 
Capgemini and MuleSoft offer joint solutions to enable clients to chart out their legacy modernization and transformation initiatives. Discover more about our MuleSoft offerings here.

Capgemini is proud to be named a founding partner of the Tableau Einstein Alliance. Capgemini helps create and deliver AI solutions and analytical agents for Tableau Einstein, which is built on the Salesforce platform and integrated with Agentforce.  
 Insights are what powers what we do next and how things are working. With Tableau Einstein being Data Cloud native, it drives insights into action across all of the Salesforce customer success platform.

Leverage tailored solutions and Salesforce industry clouds to tackle unique challenges and enhance productivity. Capgemini is specially positioned to help businesses in any industry with our unique industry research and insights, IP-powered solutions and leading expertise in AI.
 
And now, Capgemini helps organizations realize even more value by powering their Salesforce investments with Agentforce. With this new approach to autonomous agents and AI, our certified team members help develop AI strategies that positively impact order management, commerce transactions, customer support and more.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

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Connected marketing

Intelligent segmentation using data and AI to drive more impactful engagement and ROI.
 
Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation.

Data-driven customer experience

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Intelligent, integrated, end-to-end supply chain operations

Integration solutions with MuleSoft

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Client stories

Breitling automates carbon emissions data management with the Salesforce net zero cloud solution

The luxury watchmaker partners with Capgemini and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes

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Scottish Water reimagines field services with SWIFT

Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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Liberty Latin America transforms the telecoms customer experience

Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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Salesforce CRM platform enables Atos Medical to focus on its patients

Salesforce CRM platform enables Atos medical to focus on its patients

Through its partnership with Capgemini, Atos Medical manages to design, configure, and roll out the Salesforce Sales Cloud solution

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TAG Heuer introduces a new ecommerce ecosystem to drive online engagement

Working with Capgemini, TAG Heuer develops and rolls out a new ecommerce ecosystem that drives improved online sales and sets the company apart from other luxury watchmakers

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Explore our client stories

Lookbook: The combined power of Capgemini and Salesforce

Explore our comprehensive Lookbook to explore how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

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Our industry expertise

Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

Automotive

Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

Consumer products and retail

Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

Financial services

Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

Life Sciences

As a Salesforce Life Science Cloud Migration Partner, we enhance commercial excellence in the life sciences industry by leveraging Salesforce's platform to create connected, intelligent, and personalized customer experiences.

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Manufacturing

By teaming up with Capgemini, manufacturers can leverage our resources to achieve successful Salesforce implementations that drive efficiency, enhances customer relationships, and ultimately contribute to increased profitability.

Our latest news with Salesforce

Salesforce unveils life sciences partner network to accelerate digital labor and data programs

Salesforce announced a network of certified life sciences partners, including Capgemini to accelerate customer migration to Life Sciences Cloud.

Salesforce announces $500M investment in Saudi Arabia to drive AI innovation and growth

This investment also aims to spur workforce development through AI skilling and expand Salesforce’s local partner ecosystem, including Capgemini to support local businesses. 

Salesforce introduces Agentforce partner network — The world’s first agent ecosystem

Partners like Capgemini will extend Agentforce with new agent actions, pre-built agent templates, and partner agents that can plan and take action across multiple systems on behalf of users and businesses

Salesforce unveils zero copy partner network, an ecosystem committed to secure, bidirectional zero copy integration with Salesforce Data Cloud

Research and insights

Point of view

Imagining a new era of customer experience with generative AI
Point of view

ReThink series
Point of view

Enabling a monumental shift
Conversations for tomorrow

Conversations for Tomorrow #9: Generative AI

capgemini-research-institute

Expert perspectives

Customer experience

Data driven customer experience Salesforce reference architecture for automotive sales and service

Capgemini
Dec 5, 2023
Customer experience

Exploring use cases for data driven customer experience within automotive sales and service

Capgemini
Nov 29, 2023
Customer experience

Introduction to data driven customer experience within automotive sales and service

Capgemini
Nov 28, 2023

Awards and recognition

Winner of 2024 Salesforce and MuleSoft awards across multiple categories and regions

We have received awards across multiple regions and categories for our Salesforce and Capgemini partnership.

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Meet our experts

Katerina Hubka

Katerina Hubka

Global Salesforce Partner Executive
Katerina is an assertive mover and shaker, and a creative communicator with strong project, program, portfolio and people management skills. With more than 20 years of expertise, Katerina has served as a leader in many roles across Capgemini, including in the Americas, Group Sales, Global Strategic Initiatives and Partners, and Group Marketing. Katerina brings her passion for building genuine relationships and driving mutually beneficial collaboration to our partnership with Salesforce. Stepping in to lead the partnership in 2024, she has been consistently delivering against goals in collaboration with stakeholders across Capgemini and the Salesforce ecosystem.
Darshan Shankavaram

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.
Simon Blainey

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce
Andrew Smith

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”
Lara Wasowski

Lara Wasowski

Expert in Salesforce solutions
Jane Arnold Hommet

Jane Arnold Hommet

Vice President Global Salesforce Partner Executive
Steve Boettcher

Steve Boettcher

Vice President CSS
Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.