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Dreamforce 2023

Welcome to a customer-first world
September 12 – 14, 2023 | San Francisco & Salesforce+ | Booth #1416

We are celebrating thirteen years of active participation, igniting excitement and driving innovation as a Dreamforce 2023 premier Innovator Sponsor.

Prepare to be captivated by our cutting-edge insights, breakthrough technologies, and a shared vision for a sustainable future as we chart a course toward unparalleled success. Prepare to be captivated by our cutting-edge insights, breakthrough technologies, and a shared vision for a sustainable future as we chart a course toward unparalleled success.

Experience Dreamforce 2023 with us

Don’t miss the action at booth #1416 where we will have live demonstrations, exclusive sessions and redefine possibilities built around our key themes of AI, Data, CRM, MuleSoft and Sustainability.

Join our Dreamforce speaking sessions:

Join us for our breakout sessions to draw inspiration from our speakers and gain valuable insights that will empower and transform your perspective.

Univision transforms into next gen media leader

Heathrow – creating data-driven passenger Experience at a major airport

Barclays innovates through shared services modernization

Low Code, Fast Start: Creating a new insurance business

Theater session: Architect’s Approach to Governance

Theater Session: Data Cloud + Einstein GPT: Plan Your Marketing Data Strategy

Theater session: Get Career Path Guidance as a Salesforce Admin

Hands on Workshop: Architect Data Optimization at Scale

Theater session: Record-Triggered Flows vs Apex Triggers: How to Decide?

Campfire: Learn, Connect, and have fun at Trailblazer community conferences

Panel: Supercharge Your Career with AI Skills

Univision Transforms into Next Gen Media Leader

Univision channeled the power of Salesforce Media Cloud to create a centralized CRM tool that enables client tracking, manages leads, accounts and contacts and standardizes workflow management.

Speakers:

Gerard Popescu,
Vice President, Sales & Research Systems, Univision

Amit Ganguly,
Delivery Exec & TMT Lead, Capgemini NA DCX

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Time, date, location –  Coming Soon

Heathrow – Creating data-driven Passenger Experience at a major airport

A major global aviation hub revolutionized passenger experience with Salesforce Data Cloud, using real-time data for personalized services, to enhance passenger satisfaction propelling the airport towards a data-driven future.

Speakers:

Bob Stickland,
Head of Commercial & Digital Platforms, Heathrow

Spero Blassoples,
Platform Architect, Heathrow

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Time, date, location –  Coming Soon

Barclays innovates through shared services modernization

Learn how to Modernize a legacy case management system with Salesforce, simplifying processes, lowering TCO, and accelerating time to market.

Speakers:

Sabina Isak,
CIO Functions Technology, Barclays

Sanju Nair,
Vice President Financial Services, Capgemini

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Time, date, location –  Coming Soon

Low Code, Fast Start: Creating a new insurance business

Financial services companies are increasingly looking to build or acquire bolt-on businesses beyond their core products. Learn how to leverage BPaaS to create a new Pet Insurance bolt-on business.

Speakers:

Sumit Uppal,
Head of FS Digital – North America, Capgemini

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Time, date, location –  Coming Soon

Explore our additional sessions at Dreamforce 2023

Theatre session: Architect’s Approach to Governance

Speakers – Christopher Ramm, Salesforce CTO Germany. Lilith Van Beisen, Salesforce Principal Architect, Capgemini.

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Theatre Session: Data Cloud + Einstein GPT: Plan Your Marketing Data Strategy

Speakers – Timo Kovala, Marketing Architect

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Theatre session: Get Career Path Guidance as a Salesforce Admin

Speakers – Amanda Beard-Neilson, Portfolio Manager

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Hands on Workshop: Architect Data Optimization at Scale

Speakers – Lilith Van Biesen, Salesforce Principal Architect

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Theater session: Record-Triggered Flows vs Apex Triggers: How to Decide?

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

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Campfire: Learn, Connect, and Have Fun at Trailblazer Community Conferences

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

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Panel: Supercharge Your Career with AI Skills

Speakers – Andy Bergman, VP, Trailhead Content, Salesforce and Joseph Kubon, Salesforce MVP | Salesforce Solution Architect – Enterprise Delivery, Capgemini

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Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

Explore our partnership

Meet our experts

Steve Boettcher

Vice President CSS
Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

Jane Arnold Hommet

Vice President Global Salesforce Partner Executive

Lara Wasowski

Expert in Salesforce solutions

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce

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