Join us at Dreamforce 2026

This is what customer experience really looks like.

Customer experience is entering a new chapter – one where humans and intelligent agents work side by side to co-create more connected, responsive, and intelligent experiences.

Yet many businesses find it increasingly difficult to deliver consistently at scale across channels. Now is the time to overcome AI adoption hurdles so you can ensure every interaction feels connected, responsive, and relevant to your customers.

Join us at Dreamforce 2026 to discover how we’re partnering with Salesforce to help organizations shape the future of customer experience with agentic AI. As an Innovator Sponsor, we look forward to showcasing how trusted data and intelligent agents can help your business deliver more meaningful experiences, unlock new opportunities for growth, and deliver value at scale.

Make it real with Capgemini and Salesforce.

Stories that inspire: Discover how our clients make it real

Coca-Cola: Scaling global service with AI

Discover how Coca-Cola transforms fragmented service operations into a unified global model-driving consistency, efficiency, and scale with AI while transforming customer experience across regions.

Barclays: AI-powered contact center reinvention

Explore how Barclays uses AI to transform contact centers, boosting growth and customer satisfaction, accelerating cross-sell and up-sell, reducing costs, and enhancing agent and customer experiences.

Clouds reflected in modern office buildings Frankfurt Germany

AXA XL: from local CRM to global growth engine

Discover how AXA XL transformed a local CRM deployment into a global go-to-market capability, unifying teams, data and processes to improve client insight, broker engagement and pipeline decisions.

Trusted data powering AI and future growth at Discount Tire

Learn how Discount Tire modernized its data foundation to unlock greater agility, improve decision-making and lay the groundwork for AI-powered innovation and growth.

Join us on the Dreamforce campus

Our expert-led sessions will explore the practical side of transformation, where visionary thinking and next-level innovation come to life. Join us as we explore how customer experience, intelligent operations, and platform-driven innovation combine to solve real life challenges in real-world environments.