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Commerce Realized

Make your e-commerce site future fit. The supply chain, order-to-quote, new channels, in-store trade, D2C, and online business – they can all work together seamlessly. And they should.

The world of commerce is constantly changing – and it needs to in order to keep customers engaged. Customers, whether B2B, B2C or D2C, expect brands to engage with them on their terms. They expect personalized, memorable, engaging and seamless experiences across the entire customer journey. And if they don’t get it, they will quickly switch to a competitor.   

“Seamless omnichannel buying experiences maximize a businesses commerce potential. Increasing brand loyalty, differentiation thus creating new revenue streams.”

Alex-Smith Bingham, Customer Experience Offer Leader

    FILA transforms into an experience-driven retailer

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    Mynt deploys a MuleSoft platform to evolve from point-to-point to API-led connectivity

    Partnering with Capgemini, Mynt deploys MuleSoft Anypoint Platform™ to improve the time-to-market for new products

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      What we do

      Craft an agile customer experience transformation through headless and composable solutions. 

      To differentiate and win continuously in the market, leaders are modernizing their CX architecture making them more modular to develop and consumable through every channel, touchpoints and modalities. This requires a modern approach which we call Crafted Commerce.

      Crafted commerce focuses on three areas:  
       
      Lean/Agile Organization: Designing an agile organization and a lean delivery process that support a customer centric business model today and tomorrow. 
      Crafted CX Architecture: Optimizing the digital platform for speed and adaptability to strike the right balance between global standardization and local freedom.   
      Sense-and-Respond Product Management: Robust framework with stronger sensing mechanisms and strategic product management so organizations can respond to the accelerating change in a complex business environment and navigate ever-changing preferences of your customers.

      Make the most of customer insights to provide differentiated offers that address the distinct needs of the modern-day grocery shoppers.

      Grocery organizations of all sizes need to capture the attention of digitally savvy consumers. Unified Commerce for Grocery helps you launch immersive, intuitive digital experiences more quickly and less expensively. Customers can modify previously placed orders before delivery is confirmed. They can sort, search, and filter products based on previous orders, and shop specific location inventories with a real-time look into product selection, pricing and delivery times.

      And you’ll easily be able to manage customer preferences by adding and saving their favorite grocery items to their profile for quick reordering. You can streamline and personalize your email marketing campaigns, too.

        Quick Start Commerce for QSRs with Salesforce

        We leverage the power of Salesforce Commerce Cloud to enable grocers to deliver with a fully functional, omni-channel experience.

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        Quick Start Commerce for Grocers with Salesforce

        Quick-serve restaurants (QSR) are undergoing vast transformation. Customers want robust digital ordering and loyalty experiences.

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        Magento Commerce Rapid Launch Accelerator

        The experience economy has reshaped customer demands, and nowhere is this more apparent than in commerce.

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        Fast Commerce with SAP

        Our Fast Commerce solution streamlines processes and uses field-tested methodologies to provide a seamless end-to-end commerce experience.

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        New business models

        Is it possible to operate a business that meets the needs of people and planet while also making a profit?

        Capgemini Invent

        Smart Mobility Connect

        Empowering OEMs to create the mobility ecosystem of the future designed with people at heart.

        Capgemini Invent
        Laern more

        Inventive brand experience

        Reimagining your brand to become better connected, more empathetic and more relevant.

        Capgemini Invent
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          Research and insights

          Point of view

          Imagining a new era of customer experience with generative AI
          Report

          What matters to today’s consumer
          Point of view

          Connected customer platforms: End-to-end customer experience transformation to deliver value at speed for businesses and customers
          Report

          COVID-19 and the age of the contactless customer experience: Winning consumer trust in a no-touch world

          Meet our experts

          Andrew Smith

          Vice President, Head of Salesforce CoE Europe
          “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

            Partners

            Adobe

            Microsoft

            Salesforce

            SAP