AI‑Powered ADM Services

Empowering the performance and continuous evolution of business processes

As the lines blur between business and IT, organizations need more than traditional delivery models. They need a partner that strengthens their IT operations and enables sustainable IT transformation in an AI‑powered landscape.

As traditional delivery models transition to automation and digital workforces, legacy systems aren’t keeping up. This creates pressure on both business and IT teams to adapt quickly, especially when dealing with complex application development needs, rising maintenance demands, and increasing expectations on operational resilience. At the same time, limited transformation budgets and dissatisfaction with vendor mixes add to the urgency for IT to demonstrate measurable value.

Responding to the evolving role of IT requires an agile, proactive, AI‑first solution. Our AI‑Powered Application Development and Maintenance Services (AI‑Powered ADM Services) give leaders the tools and insights needed to guide their organizations into the agentic future.

Transformative AI capabilities

Our AI‑Powered ADM Services apply advanced AI to optimize application services, modernize aging systems, and evolve your IT landscape. This includes automation enabled by AIOps, enhanced pipeline efficiency through modern DevOps and DevSecOps practices, and improved service reliability through integrated site reliability engineering principles.

This approach benefits the entire business – not only the IT department.

Optimized delivery costs

Foundational process industrialization and automation reduce operational costs while maintaining a high quality of service.

Continuous evolution

Continuous transformation of applications and service delivery ensures IT infrastructure remains agile and responsive, supporting ongoing legacy modernization and future‑ready IT capabilities.

Business value enablement

Aligning our service delivery model to transparently enable business value helps CIOs demonstrate the tangible outcomes of IT initiatives.

Enhanced agility

By leveraging AI, we improve agility across the IT landscape, reduce technology debt, and modernize aging applications for sustainable, long‑term impact.

Enabling infinite possibilities

Deliver business value – and be a leader in your industry.

AI‑Powered ADM Services in action

We’re delivering significant value to clients across industries, including:

  • A 40% delivery cost reduction and 30%+ incident reduction for a leading media and entertainment company, supported by automation and AIOps‑driven workflows that improved platform stability
  • A 70% reduction in total cost of ownership for a consumer goods leader through application rationalization and cloud migration
  • A stable, modern e-commerce platform that reduced order cancellations by 30% for a global retailer.

The CxO’s strategic partner

AI‑Powered ADM is more than a service; it’s the foundation for scalable IT modernization. By partnering with Capgemini, CxOs gain the tools to modernize their IT landscape, improve service delivery, and drive profitability. In a world of constant change, the right ADM partner makes all the difference.

Valmet – Global delivery of business and engineering application management

Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries.

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Improving retail operations during peak trading seasons

As part of ADMnext by Capgemini, the Peak Monitoring Dashboard proactively monitors systems and applications to ensure zero operational disruptions

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Stabilizing and upgrading a restaurant’s platform to meet future demands

Future-proofing with a stable, scalable cloud-based platform suited for the fast-food industry

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Millions of UK citizens manage tax through the HMRC mobile app

Capgemini collaborates with HMRC to develop and evolve a highly accessible native mobile app to make managing tax processes easier and more efficient for customers

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Bridging gaps between order management and billing for a European Telco to restore revenue accuracy

Breaking down silos between order management and billing systems of a European Telco major to restore accurate revenue generation

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Delivering scalable solutions for customer experience management for a leading American industrial tech corporation

Capgemini enables a reliable, scalable application landscape using ADMnext solutions that elevates customer experiences while improving agility and responsiveness

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View all ADMnext Capgemini success stories

What we do

Adaptive services, the first layer of our ADMnext stack, comprises an integrated portfolio that spans business processes, applications platforms, and hybrid infrastructure landscapes.

This portfolio covers the full development lifecycle, from transition, through building and support to decommissioning. This adaptive services layer brings flexibility and responsiveness to change across business processes, applications, and infrastructure. It also offers an easier-to-consume IT service that is aligned to business outcomes. And it frees up time and cost, to spend on transformation.

Site Reliability Engineering (SRE) from ADMnext by Capgemini supports enterprises by determining gaps in service reliability and creating a framework to address these gaps.

Site reliability engineering from ADMnext
Quality engineering in ADMnext
Enterprise automation fabric

ADMnext by Capgemini’s modernization services layer continuously remodels your IT landscape to reduce technical debt, complexity, business risk, and total cost of ownership.

At the same time, this layer increases landscape flexibility and agility, so your enterprise can be fit for the future. It includes a commitment to develop a roadmap and vision, and a 20% or more reduction in your IT landscape through rationalization, modernization and migration.

Cloud modernization with ADMnext
Clear sight IT decision maker 

Business insightful services

ADMnext by Capgemini’s business insightful services layer aligns your IT portfolio with your business objectives, driving progressive business process improvements – and bringing industry experience to the table.

Our business insightful services help you gain a better understanding of the value IT brings to your business – monitoring business KPIs, and focusing on business outcomes.

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ADMnext by Capgemini’s emerging products and services layer brings innovation into the heart of your organization, making it a continuous, incremental part of your business.

It gathers the latest thinking from across the Group to drive change, while mitigating risk from security and data fragmentation. It brings together collaborative eco-systems like the Applied Innovation Exchange network, design agency creativity, and inbuilt-innovation tools such as the Design Office to transform ideas into outcomes.

Learn more about what we do

ADMnext by Capgemini: Enabling infinite possibilities with business-focused ADM for accelerated growth. The change, innovation, outcomes – and future – you want.

Download our brochure

    ADMnext for Life Sciences by Capgemini

    Ensuring end-to-end supply chain observability through ADMnext for Life Sciences by Capgemini

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    ADMnext for Sustainability by Capgemini

    Transitioning enterprise IT to a greener era 

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    Site reliability engineering from ADMnext by Capgemini

    Reliable IT for an agile business.

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    ADMnext^Data: Unleashing infinite data possibilities

    Becoming a data master – The potential that data-driven ADM services hold for your business

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    ADMnext for SAP Solutions by Capgemini

    Securing your end-to-end journey to the Renewable Enterprise

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    ADMnext for Electric Utilities by Capgemini

    As network grids transform, smart transmission and distribution operators need to adapt.

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      Browse more of our solutions

      Capgemini cost savings
      Design office
      Intelligent automation platform

      Research and insights

      Point of view

      Sustainability in application development and management (ADM) services

      Enabling AIOps with ServiceNow
      More research and insights

        7-time next-gen ADM champions

        ISG recognizes Capgemini as an ADM market leader for the 7th year in a row.

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        Leader in intelligent automation

        ISG recognizes us as a leader in intelligent automation across the US and Europe.

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          Expert perspectives

          Enterprise management

          Site reliability engineering in ADM services: A practical approach to predictive maintenance 

          Aliasgar Muchhala
          May 30, 2024
          Enterprise management

          What does it take to be a site reliability engineer?

          Aliasgar Muchhala
          May 30, 2024
          Enterprise management

          DevOps and SRE: Where agility meets reliability 

          Aliasgar Muchhala
          May 30, 2024
          Read more expert perspectives

          Meet our experts

          Pekka Sihvola

          Pekka Sihvola

          Senior Manager | Head of Enterprise Model & Strategy, Capgemini Invent Sweden-Finland
          In the lead of the Enterprise Model & Strategy team in Invent Sweden-Finland Pekka focuses on supporting our clients to set the right direction, define and operationalize corporate and business strategy as well as support operations optimization/restructuring, and PMIs/carve-outs to continuously reshape their business to unleash new opportunities to stay relevant, be competitive and grow in the unpredictable future.
          Kirsi Sulasma

          Kirsi Sulasma

          Head of SAP
          Kirsi Sulasma is heading the SAP unit in Capgemini Finland. She has extensive background with projects and services running on SAP technologies and is passionate on helping customers driving their business transformations with latest SAP S/4HANA solutions.