Pleased to Meet You, Process

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Busting corporate silos by adding flexible process layers on top of them, rather than break solid, established structures

Ever wanted to break on through to the other side? Process-specific applications are creating seemingly impenetrable walls between processes. Data within these systems are stranded on their own splendid islands, unable to see each other, much less interact. Workarounds and exception processes only serve to push them further apart. Thankfully, new technologies avoid the need to replace process specific applications that you’ve customized and grown dependent on. Bridging the divide through data aggregation and cross-silo process flows not only break the walls towards enterprise-level unification, but also towards the outside world. Hi, other process. Hope you guessed my name.

What

  • Data mining and analytics spanning the enterprise can identify opportunities previously unseen by disparate databases. Process mining has come of age and generates valuable insight into operational bottlenecks.
  • Robotic Process Automation (RPA) enables the automated integration of multiple siloed applications without seemingly changing any of the affected systems. Not shy, these robots expose themselves as web services for ease of incorporation into other silo-busting technologies.
  • Business process management tools offer the capability to utilize various application services offered by different systems, as part of a modeled and managed process flow.
  • APIs and web services can be created on top of disconnected applications, to expose crucial application functions to process modeling and system development tools.

Use

  • A global retailer increased its catalog revenue by 75%, through business intelligence analytics to mine customer behavior, buying trends and payment patterns.
  • A medical equipment manufacturer used RPA and cross-tower workflow to quickly and seamlessly integrate all processes and data of an acquired company, creating a unified view of both businesses, enabling a global view of credit risk and customer payment behavior, resulting in a 4-day reduction in overall DSO (Day Sales Outstanding).
  • The UK Cabinet Office is aiming to accelerate the take-up of robotics process automation (RPA) in government and is developing an RPA CoE. Chris Hall, deputy chief commercial officer, UK Cabinet Office says: “RPA is an excellent opportunity for public sector organizations to realize significant productivity gains and focus on more value-added services”.
  • Boeing predicts when a part needs maintenance, repair, or replacement by utilizing artificial intelligence and machine learning, and deciphering usage patterns such as flight conditions, location, temperature, altitude, wind speed and direction.

Impact

  • Revenue probability is increased through deep analytics of unified data across disparate databases.
  • A two-speed transformation is now possible, enabling numerous smaller initiatives to coexist alongside longer-term mega-change.
  • Aging or dysfunctional applications can be sustained without costly and risky applications management activities.
  • Siloed applications are connected inside and outside the organization to create new, outside-in, end-to-end processes serving customers’ and companies’ digital needs.
  • A high level of process flexibility and agility can be provided, without intruding on the affected application systems.

Tech

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