Customer Experience

You. At Scale.

Capgemini Customer Experience

The Customer Experience (CX) Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization.

Our approach is personal rather than personalized. Empathizing as well as analyzing.

Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time.

Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities…all in a strong collaborative mode with them. We help our clients in:

  • Creating experiences that build relationships
  • Continuously evolving and reinventing brand purpose and proposition with their customers
  • Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology
  • Delivering Agile and Scalable CX projects

We call it “You. At Scale.”

Capgemini named a leader in Gartner’s 2020 Magic Quadrant

Expanding capabilities to get the benefits of specialization and collaboration in the pursuit of sustainable competitive advantage for our CX clients.

Analyst recognition

Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - April 22, 2020

“We believe our Leader positioning in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers’ needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and their business. By continually expanding our capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.”

Gartner Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide - 19 July 2019

Capgemini is a good choice for the implementation of CRM technology. It has practices that support all the major CRM platforms (Salesforce, Oracle CX, SAP C/4HANA, Pegasystems, Adobe and Microsoft Dynamics) and is now among the strongest for CRM technology implementation projects. Capgemini is also a good fit for projects requiring strategy consulting, particularly when close collaboration is required.

The Forrester Wave™: Salesforce Implementation Partners 2019

Today, Capgemini has broad capabilities across the whole Salesforce portfolio and offers a range of services across design, consulting, and technology. Capgemini brings a broad portfolio of services, including innovation and experience design, Salesforce technology expertise, and extensive operational and technology resources. Significant acquisitions in recent years have driven rapid expansion.

Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.

AI in Customer Experience – Real World Solutions

AI in Customer Experience – Real World Solutions

AI for Customer Experience.

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