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Change. That word captures the current state of the insurance industry in all markets, in all sectors. Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be opportunity, for those who seize it.

Capgemini creates business value from change in the insurance industry. This is our specialty; this is what we do. We help our clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations; we help our clients explore and seize change-driven opportunities across the insurance value chain, from distribution to claims management, from customer experiences to sophisticated underwriting.

Contact us to see what we can do for you.

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      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability. 

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy. 

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios. 

      What we do

      Unlock the full potential of your cloud investments

      Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

      Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

      Expert perspectives

      Strategy & transformation

      Part II: The new client: beyond financial security

      Carina Schaurte
      Oct 31, 2022

      Meet our experts

      Shane Cassidy

      Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
      Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

      Satish Weber

      Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

      Kiran Boosam

      Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services

      Ian Campos

      Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

      Adam Denninger

      Global Industry Leader, Insurance, Capgemini

      Samantha Chow

      Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
      Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

        Join the conversation on LinkedIn

        Connect with our experts and read the latest industry insights on our dedicated LinkedIn page