Pega

Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience, that too in in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations.

Drive innovation with Pega in Switzerland

Delivering Innovative Pega Solutions for Business Excellence.

Scaling Agile and Driving Business Outcomes.
Commitment to Quality, Compliance, and Talent Development.

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Meet our expert

Hi I’m Benoît and I’m part of a group of teams specialized in Lean-Agile, DevOps, and Design Thinking process with Pega-powered solutions. We support bold leaders in Insurance, Finance, Pharma, Consumer Goods, Energy, and Government across Europe in taking their organization forward at an accelerated speed with the low-code/no-code Pega platform. We take on bold challenges that require thinking big, starting small, and scaling fast. Collaborating in specialized and agile teams, we go together with you through the process of implementing the exciting Pega platform to help you develop large scale solutions and crush the complexity of your biggest business challenges.

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The power of Platform and Strategy

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Delivery
Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Global Solutions – IA Specialization
Implementing solutions so that skilled workers can spend more time innovating

Global Robotic Process Automation (RPA)
Building RPA solutions to improve employee productivity by automating manual tasks

EMEA Customer Service
Designing customer experiences that drive loyalty, retention, and engagement across all channels

EMEA Customer Engagement
Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

A seamless journey

To request grants for French households towards energy renovation

Global Elite Pega Partner

With a history of over a decade of award-winning Pega partnership performance, we have achieved Elite status in the Pega Partners program.

ESG evaluator solution

A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

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Citizen Services Solution with Pega

Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

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PegaWorld iNspire 2023

Capgemini experts garnered attention at PegaWorld iNspire presenting, along with clients, our innovative GTM solutions. We also showcased successful implementations in the DCX Public Services and Financial Services banking arenas.

We were awarded, for the 12^th time, the Pega Partner Award – for Client Innovation in recognition of Digital Transformation in exemplary delivery of Pega’s GTM strategies.

Get ready to build sustainable connections with your end customers by tapping into our powerful insights.

Catch up on our sessions at PegaWorld

Our sector expertise

Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

Financial services

We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

Public sector

We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector.

Telecommunications

We leverage Pegasystems technology to gain efficiency and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.