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Your single Salesforce partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

Book a meeting with our local Expert

Our Swiss expert

Claas Ellert

Lead – Salesforce Practice, Capgemini Switzerland
Customer Experience encompasses all the support and assistance our clients require to enhance their interactions with their own customers. This includes transforming their objectives and propositions, developing new capabilities in sales, service, marketing, and commerce, creating immersive experiences, and implementing new operating models and ways of working within ecosystems. We leverage our global expertise in strategic innovation, business consulting, DCX solutions, Insight & Data, and manage operations in both technology and business services.

    Innovative Salesforce Governance for Strategic Enterprise Alignment

    Helping customers address challenges with legacy Salesforce implementations

    Optimising Nonprofit Capabilities: Transitioning from NPSP (Nonprofit Success Pack) to Nonprofit Cloud

    Download the above 3 whitepapers

    We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

    Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

    “The Capgemini and Salesforce partnership is critical to our growth strategy. And even more, the partnership is essential to the success of our customers.”

    Gavin Patterson, President & Chief Revenue Officer at Salesforce

    Enabling a monumental shift in transport and mobility

    Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

    Client stories

    As 88 years in business proves, Farmers Insurance® values customer service. Now, one of the nation’s largest insurance groups is further empowering its agents and offering greater self-service capabilities to millions of customers, with the Customer Self-Service (CSS) app, built on Salesforce.

    For Prudential Financial, a 145-year-old insurance company, digital transformation can be a daunting task. However, the task is also a massive opportunity. Using Salesforce, they are improving their customer and employee experience.

    Accessible on the Farmers Mobile App or from a computer, the Enterprise First Notice of Loss or EFNOL platform gives an agent assisting a customer or the customer alone the ability to report a loss and upload images so that a Farmers adjuster can be assigned to the customer’s loss, the customer can find a repair shop of his or her choice, get in a rental car, and complete the whole process quickly and seamlessly.

    How we can help

    We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration.

    It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.

    We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including and VMforce, where we have our own powerful application factory, and in MuleSoft.

    We’re a Salesforce Global Summit Consulting Partner, and we’ve scored 4.8 out of 5 on the Partner Value Index.

    Could we bring some of that value to you and your customers?

    With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

    Our sector expertise

    Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.


    Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

      Consumer products and retail

      Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

        Financial services

        Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

          Awards and recognition

          2022 Partner Innovation Award for Cloud – Experience

          Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

            2022 Leader in Everest Group’s Salesforce Services in Insurance PEAK Matrix® Assessment

            Discover why we were recognized as a Leader by Everest Group for our key strength – including our top-tier partnership with Salesforce.

              2022 MuleSoft ANZ Partner of the Year

              Our MuleSoft partnership across Asia and ANZ achieves the MuleSoft Partner of the Year awards, for the second consecutive time. Explore why:

                Explore all our Salesforce awards and recognitions

                Salesforce's awards showcase their most noteworthy success stories with their partners.