Solution

Enterprise automation fabric by Capgemini

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Change is constant. Expectations are rising. Are you ready?

Why it matters – Markets are changing fast. Customers expect more—lower costs, better quality, and faster results. To keep pace, businesses need agility, data-driven insights, and seamless experiences for employees and customers. That’s how you stay competitive and grow.

Your challenges as a CIO, CTO, CDO, or CXO

Digital transformation is essential—but it’s complex. Aligning IT operations with business goals requires agility, availability, and cost efficiency. Without that, progress stalls.

What we see

Across industries, expectations are clear:

  • Better management of digital assets
  • Enhanced internal user experience
  • Automation that runs autonomously
  • Data-driven decisions without manual intervention
  • Continuous learning and improvement
  • Analytics and reporting for performance insights
  • Monitoring customer experience through business and IT KPIs

Our approach – We help you meet these challenges head-on. Capgemini delivers business-aligned services powered by automation, data, and cloud—designed for ROI and sustainable growth.

Here is a quick definition by Everest Group, Vice President for Capgemini’s Enterprise Automation Fabric

“Capgemini has exhibited considerable proficiency in utilizing ​cloud technology and boasts a diverse intelligent automation solution portfolio, including a wide range of packaged solutions across different process areas. Capgemini also supports clients ​with automation-based ESG advisory and sustainable transformation services.”​
​

Vaibhav Bansal, Vice President,​
  Everest Group”

Enterprise Automation Fabric is a core solution that helps our clients unlock real business value.

What is Enterprise Automation Fabric?

Enterprise Automation Fabric is a plug-and-play, insights-driven system that creates a seamless digital IT management ecosystem. It integrates infrastructure, applications, and operations to deliver AI powered intelligent automation at scale—unlocking maximum value across your business.

With EAF, organizations move from isolated automation to an enterprise-wide, automation-first approach. The result? Faster transformation, greater efficiency, and measurable impact.

Key benefits

  • Lower costs and eliminate inefficiencies
  • Improve process stability and availability
  • Accelerate decision-making with predictive insights
  • Reduce IT service delivery TCO
  • Deliver a seamless customer experience

Explore the key offerings and few case study videos of Enterprise Automation Fabric.

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Enterprise Automation Fabric

Discover Enterprise Automation Fabric: Business Health Check Bots for Your Industry

Experience Automated Proactive Resolution Apps with Enterprise Automation Fabric by AIOPs

Deliver assured automated workflow and maintenance services by Enterprise Automation Fabric

Services powered by EAF

    Application development and maintenance

    ADMnext. Enabling infinite possibilities

    Learn more

    Employee experience

    Make the “future of work” work for you!

    Learn more

    Cloud for enterprise management

    A world in flux demands more flexible businesses. Our cloud services deliver IT environments that are agile, modern, and connected via the cloud

    Learn more

    Enterprise service management

    Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the

    Learn more

      Here’s what our analysts have to say about us.

      “In the post-pandemic era, enterprises are reinventing their business models by turning data into business intelligence. Capgemini is catering to this enterprise need by offering data-driven intelligent process automation services. Capgemini’s strong presence in major geographies, sharp focus on expanding cognitive asset repository, and comprehensive coverage across the automation value chain makes it a prominent player in the intelligent automation space. These features have placed it as a leader in Avasant’s Intelligent Automation Services 2021-2022 RadarView.”

      Chandrika Dutt, Avasant’s Research Leader

      “Capgemini’s frictionless enterprise concept has been impressing customers with its focus on driving real business outcomes. With automation, AI and analytics at its heart, the capability to drive the seamless and intelligent flow of information across the ecosystem of employees, customers, and partners is very compelling.”

      Phil Fersht, CEO and Chief Analyst

      “Capgemini has exhibited considerable proficiency in utilizing
      cloud technology and boasts a diverse intelligent automation solution portfolio, including a wide range of packaged solutions across different process areas. Capgemini also supports clients with automation-based ESG advisory and sustainable transformation services.”

      Vaibhav Bansal, Vice President, Everest Group

      “Capgemini brings in best-of-breed innovation and industry experience for a sustainable IEA offering, while its unique approach to AIOps presents a distinct advantage to enterprise clients”

      Ashwin Gaidhani, ISG Research Partner: Enterprise Governance & Strategy Advisor”

      Nelson Hall has published a new perspective in 2025 on The Enterprise Automation Fabric of its Advantages on Revolutionizing Enterprise IT Services

      Explore how the Enterprise Automation Fabric (EAF) is driving IT services rebound and leading the charge with GenAI-powered enterprise transformations.

      By Analyst John Willmott, CEO at Nelson Hall
      Click here to read the Blog

      Here is a point of view published by Everest Group, with Capgemini on Enterprise Automation Fabric

      “Emergence of Enterprise Automation: The Next Frontier for Realizing Superior Business Value,”

      Everest analysts – Vaibhav Bansal, Alisha Mittal, Anish Nath, and Mohammed Riyaz
      Click here to read the white paper

      Everest Group, with Capgemini has dwelled deeper on Enterprise Automation Fabric and the current market scenarios on Enterprise Automation, Generative AI and the solutions around it. Here is what Everest Group experts had to say about

      “Emergence of Enterprise Automation: The Next Frontier for Realizing Superior Business Value”

      Everest analysts – Vaibhav Bansal, Alisha Mittal, Anish Nath, and Mohammed Riyaz
      Click to dwell deeper in the round table discussion

      Ready to start your digital transformation?

      Contact us

      Explore. Adopt. Transform.

      Enterprise Automation Fabric makes it real.

      Meet our experts

      Jerome Thomas

      Jerome Thomas

      Expert in Industrialization, Automation, Innovation and Generative AI
      Jerome Thomas is Capgemini’s Head of Industrialization, Automation, Innovation, and Generative AI for Application Development & Maintenance Services. He’s been with the company for more than two decades and has extensive experience in transformation and solution deployment. He’s driven by the objective to design collectively better business for all stakeholders, external and internal clients.
      Gary James

      Gary James

      Head of ADMnext offer  – Europe
      I lead the development and market engagement for Capgemini’s European ADM Center of Excellence. Building on over 25 years of experience in business applications, I work with clients to ensure that their application strategies and services are aligned to their requirements in a dynamic, ever-changing market. The majority of those 25 years have been spent on, or around, SAP technologies and services where I have worked globally on a number of implementations – as well as the creation of Operating Models to support and enhance existing multi-component SAP landscapes.