Reshaping the Future: Unlocking Automation’s Untapped Value

Report shows that many organizations are yet to unlock automation’s full value

Whether it’s taking advantage of automation quick wins, those use cases that are not only easy to implement but also have a high benefit upside, or implementing automation use cases on a larger scale, the new report by the Capgemini Research Institute “Reshaping the future: unlocking automation’s untapped value” shows that organizations are not yet taking full advantage of the benefits of automation.

The Capgemini Research Institute surveyed more than 700 senior executives who are experimenting with or implementing automation and found that few organizations are deploying multiple use cases at scale (i.e. implementations that go beyond pilot and test projects and are adopted at a larger scale across business units, functions or geographies). This is despite forecasts that cost savings of $32 billion to $165 billion could be realized across sectors (including automotive, retail, utilities, and manufacturing) over the next five years by implementing automation at scale. Of those organizations that are experimenting with or implementing automation, 25% are using automation at scale in the Automotive sector, followed by Industrial Manufacturing and Retail, both at 15%.

The report also reveals where organizations are seeing the greatest benefits in terms of their back-, middle- and front-office operations and key recommendations for how organizations can scale their automation efforts, drawing on the best practices of automation leaders.

To find out how automation can bring significant growth to your business, download the report.

Automation Use Cases_Di...

File size: 2.16 MB File type: PDF


File size: 1.49 MB File type: PDF

Sound Bites

Duncan Stott, CIO of Kier Group

The tendency [among organizations] is to sit on the fence and do some proofs of concept and a few easy implementations and see what works, but we need a vision as to what it will ultimately be. CIOs must make a judgement as to what the impact of automation will be.

James Robbins, CIO of ArrowXL

We believe automation will reduce costs by being easy to do business with – we will retain and increase our client base, and therefore, grow our revenue, so it is top line and bottom line growth.

Christian Gottswinter, Head of Central Business Excellence at Siemens

Employees need the confidence of their job environment to support automation. The adoption of an agile workforce includes eliminating the fear of new technologies. Resilience is a major topic in our VUCA (volatile, uncertain, complex, ambiguous) world and is important to create momentum for digitalization. If an organization doesn’t care, you will not be successful. We have to foster an agile and digital culture with open-minded people to drive value in our digital transformation.


Organizations in the pilot phase


Organizations at proof-of-concept stage


Organizations deployed a few use cases at scale