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Business operations

Reimagining the people experience – from strategy to realization

Drive enhanced people engagement, increased HR effectiveness, workforce and HR resilience, and organizational flexibility

The mindset in the world of work has often been binary – the must-have and the nice-to-have.
 
For the employee, the must-have was an available, doable job that paid the bills, with the nice-to-haves about finding interest, variety in a pleasant work environment, and potentially making a career. While for most employers, the must-have was securing enough people in the right roles to get the job done, with building a performance culture to support the company’s ambitions as the nice-to-have.
 
This world is now gone! With the rise of remote working, hybrid-work models are changing employees’ priorities and expectations, as the lines between home and work become blurred. It has become critical to ensure your people live through positive and sustainable experiences at work, which match a premium client experience.
 
This paper helps you better understand and answer the aspirations of your people, enabling every aspect of their working lives to become a must-have – benefitting every area of your organization and driving enhanced business impact.
 
It also details how Capgemini’s Intelligent People Experience portfolio puts your people at the heart of your HR operations to shape an intelligent, frictionless, and “consumer-grade” people experience.

About authors

Stephan Paolini

Global Head of Intelligent People Operations – Business Services | Executive Vice-President
I help build solutions to accelerate implementation and provide change efficiency in complex environments. I go beyond operational performance to create renewed and collective social performance that successfully transforms organizations.

Claudia Crummenerl

Global Head of Workforce and Organization, Capgemini Invent
Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.

Alan Connolly

Global Head of Digital Workplace Services, Cloud Infrastructure Services
Global Head of Digital Workplace Services, Cloud Infrastructure Services