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Connected mobility

Customer-centricity is the DNA of connected mobility. Build and strengthen deep connections with your customers through connected vehicle solutions.

Almost all cars sold today include connectivity features, and the industry recognizes automotive connected services as a major opportunity to create new revenue streams.

Even more importantly, those connected, and software-defined, vehicles are ushering in a new era of connected customers. A connected vehicle platform offers more than just new products and models – it enables deep, long-term, and symbiotic customer relationships, as well as opening up new revenue streams. But to realize these opportunities, OEMs and other connected car services providers need to interact with customers in totally new ways.

OEMs know what they need to do, but some of them are encountering obstacles on their journey to becoming connected car services providers. Our new “point of view” report, Customer-centricity – the DNA of connected mobility, describes an end-to-end approach for overcoming these obstacles and realizing the benefits.

The report explains three straightforward strategies or “levers” that automakers can employ to accelerate and de-risk their journeys. Also included are success stories showing how these strategies are already succeeding within leading automotive companies.

In addition, our infographic explores how you can use the power of Capgemini and its partnership ecosystem to get closer to your customers.

The infographic’s connected vehicle insights include:

  • Transforming customer experience across the lifecycle
  • Building customer loyalty
  • Adopting new sales and ownership/use models

…and much more.

Meet our experts

Fabienne Lefever

Vice President – Head of Automotive Center of Excellence, Capgemini Engineering
With more than 20 years professional experience in the Engineering and in the Automotive Industry, Fabienne is leading the Automotive Center of Excellence. She drives the development of offers and solutions to support Automotive customers in achieving a safer, smarter, more sustainable & affordable mobility experience.

Alexandre Audoin

EVP, Head of Global Automotive Industry, Capgemini
Alexandre Audoin is Capgemini Group’s global leader for the automotive industry and head of automotive within Capgemini Engineering (formerly Altran). Alexandre maintains a special focus on the creation of Intelligent Industry, helping clients master the end-to-end software-driven transformation and do business in a new way through technologies like 5G, Edge computing, Artificial Intelligence (AI), and the Internet of Things (IoT).

Jean-Marie Lapeyre

EVP and Chief Technology & Innovation Officer, Global Automotive Industry
Jean-Marie Lapeyre works with automotive clients to develop and launch actionable technology strategies to help them succeed in a data- and software-driven world.

Pascal Feillard

Head of Business Transformation, Capgemini Engineering
Pascal draws on his many years of experience in the Automotive industry in his current position, where he is responsible for ensuring that Capgemini‘s partnerships facilitate software-driven transformation in order to give automotive clients the future that they and their customers want.

Dr. Philipp Haaf

e-Mobility Specialist, Capgemini Invent
As the Head of Electric Mobility at Capgemini Invent, Philipp Haaf is an acknowledged thought leader in electric mobility. He draws on 11 years’ experience in this rapidly changing area to help automotive OEMs and suppliers seize what he describes as the infinite opportunities of digital transformation.

Jayashree Ravichandran

VP and Software Leader – Automotive, Capgemini Engineering
Jayashree works with Automotive Clients to accelerate software transformation, developing on-vehicle and off board solutions and integration from the car to the cloud. A Certified Architect, by training, Jayashree is a trusted advisor to internal and customer teams at all levels, working with Customer executive teams to effect transformation, and with technical teams to architect, design solutions to drive product quality and yield, and increase customer satisfaction and profitability.

Mike Welsh

T&I Director Capgemini Engineering
Michael is responsible for defining and executing the technology strategy and roadmap across the ER&D Automotive Portfolio. He is also currently the Offer owner for Mobility Experience which includes Intelligent Cockpit, Vehicle Communication and Mobility Services.

Dr. Leonardo Weiss Ferreira Chaves

Global Head, Intelligent Products & Services, Intelligent Industry, Capgemini Invent
As an expert in digital service innovation for manufacturing companies, Leonardo is passionate on how companies can use the Internet of things to offer new digital services. He partners with clients across strategy to implementation, including methods for rapid validation of new service concepts with prototypes and minimum viable products (MVP).