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6 Golden Rules for the Digital Workplace

Charlotte Noel
April 1, 2020

Are you on the digital highway to success? That mysterious Digital Workplace we’ve been hearing whispers about in recent years has finally arrived. But what is it and how do we, at Capgemini Invent, use it to make tomorrow’s workplace so much better?

Digital Workplace is a concept that encourages businesses to use digital transformation to align technology, employees and business processes. Why the need? In order to improve operational efficiency and meet organizational goals.

In other words, Digital Workplace is a broad term used for a virtual complement to today’s physical office space. It includes the devices, software and platforms employees use to get their jobs done.

In an ever-evolving world where technology is everywhere, Digital Workplace is at the crossroads of employee experience, business processes and innovation capabilities. It is a multi-dimensional topic embracing the following three areas:

At Capgemini Invent, we’ve drawn on our deep expertise and experience of helping customers reinvent their businesses to create a list of 6 Golden Rules. If you’re looking to embrace Digital Workplace and transform your way of working, they’re a great place to start.

6 Golden Rules

#1 Engage executive committee members

Make sure the topic is tackled as a company-wide project, not an IT one, with full support at the most senior levels. It’s your ticket to the game.

#2 Digital Workplace for me

Ensure your target Digital Workplace is connected to business ecosystems and needs, reflecting the individual needs of different users – me. Make it as business- sector-specific as possible.

#3 Make digital disruption the norm

Embed core business process transformation from the beginning of your project. Business buy-in to disruptive change is the fuel that will make your project maintain its momentum.

#4 Change how users think

Do not train your employees to do the same things with different tools. Rather, embark on this journey with a real ambition for the Digital Workplace aligned with a long-term business vision and strategy. This is how to spread transformation at every level of the organization.

#5 Make employees eager to learn

Design an active upskilling approach that fosters commitment (gamification, serious games, etc.) focused on concrete business uses with measurable outcomes.

#6 Design security with simplicity

Educate your employees with new technologies in a “secure by design” spirit. Find the right balance between security requirements and user experience to foster adoption.

Getting The Right Focus

Remember, Digital Workplace is only valuable when it enables users to focus on what really matters. To truly achieve this goal, users’ core activities and main challenges should be addressed on a business-by-business basis.

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