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Augmented Service

Augmented Service

Customer Service goes Omnichannel

With the changing face of customer interaction making it increasingly difficult for companies to deliver the levels of service their customers expect, Capgemini together with Dynamics 365 Customer Service Application provides a targeted action plan, a digital tool and estimated gains to drive the transformation of your customer interactions.

With the enormous potential of Microsoft Power Platform, we can build innovative applications for your employees in hours rather than months.

The Changing Face of Customer Interaction

The way in which companies deliver customer service is changing. The rise of web, mobile, social media and the Internet of Things (IoT) means customers expect always-on, omnichannel interaction, on demand – and if they don’t get it, they are more than happy to let the world know in a matter of seconds.

The changing face of customer interaction is making it increasingly difficult for companies to deliver the levels of service their customers expect – especially when a heightened competitive landscape makes cost reduction, flexibility, time to market and efficiency imperative.

Capgemini and Dynamics 365 for Customer Service practice will help you with the automation of your processes, innovate with AI-drive insights and use intelligent, adaptable virtual agents.

Analyze, Position and Improve Your Clients’ Omnichannel Interactions

Your company can benefit from a Dynamics 365 solution that enables your customer experience and customer services managers to analyze your clients’ omnichannel interactions, position them in the market and offer concrete actions to improve their performance.

Let us show you Dynamics 365 Customer Insights.

Field Service Transformation

Transform your business through the field force digitization services with Capgemini to optimize your operating costs and improve customer satisfaction.

Customers Need Digitally Empowered Field Forces

In this era of digital businesses, customers expect the same level of service regardless of their location. This means that your employees in the field must have access to the same assets and capabilities as your staff that is located in the branch so that they can make critical decisions and take appropriate actions faster.

Work together from anywhere

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

This is a competitive imperative. Organizations are investing in digital solutions that enable a more connected mobile workforce in the field. By transforming your field service, you can expect the following:

  • Greater productivity
  • Better performance and efficiency
  • Positive customer relationships
  • Cost reduction

Capgemini can leverage existing technology and knowledge with Dynamics 365 Field Service and Power Apps and mixed reality remote assist. Take advantage of a stair step approach to invest gradually and grow as you are ready.


Accelerate your Digital transformation, Process efficiency, and Business agility with Dynamics Microsoft 365 and Microsoft Power Platform.
Capgemini has helped multiple organizations thrive in their business, leveraging the Dynamics Apps portfolio.
We are positioned to drive these changes in an agile, secure and consistent way.

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