Pega

What’s your next best experience? Benefiting from the Pega and Capgemini partnership.

Optimize the value of every customer through experiences as personal as they are efficient and simple.

It’s no longer enough to simply provide a consistent experience across every channel and touchpoint. You also need to make that experience both personal and relevant. But connecting with customers takes more than just sales and marketing. It requires smart automation and optimized business processes built around the customer relationship.

Pega is a frontrunner in solutions for transforming customer engagement and related business processes. We are an innovator in customer experience, digital transformation, and business process management (BPM). Together, we’ve been helping our clients achieve excellence in sales, marketing, and service for more than a decade.

Industry-focused customer-service transformation

Pega and Capgemini collaborate to help you transform your customer experiences, optimize your supporting IT landscape, and achieve new business value. We harness opportunities for organizations in financial services, public services, consumer products, retail, life sciences, healthcare, manufacturing, telecommunications, high-tech, and more.

As a Pega platinum-level partner, we field more than 1,000 Pega certified practitioners. It’s no wonder we have consistently garnered Pega awards and recognition since 2006, including our most recent 2019 Partner award for Excellence in Growth and Delivery.

Capgemini delivers a growing range Pega-focused services, including:

  • Advisory
  • Business-process design and optimization
  • Governance
  • Case management
  • Customer engagement
  • Marketing and sales automation

pega

Proven solutions and accelerators

We offer a broad portfolio of solutions built around Pega technology:

  • Analytics and Social Media Connect – Empowers companies to engage customers through social media, providing targeted offers at the most effective intervals based on spending patterns and other analytics.
  • Appeals and Grievances in Healthcare – Takes advantage of an industry-leading BPM platform to improve customer satisfaction while reducing operating costs. Process controls and transparency boost quality scores and compliance with service-level agreements (SLAs).
  • Citizen Services Solution – Enables simple, efficient delivery of digital services to both citizens and businesses. Incorporating the Pega Dynamic Case Management solution, this front- to back-end platform is omni-channel and preassembled.
  • Commercial Lending Solution – Systematically integrates credit policy into the origination process. The result is a standardized process, an integrated audit trail, and improved transparency and compliance.
  • Customer Insight in Action – Collects social data and applies adaptive decision models to auto-route cases to the appropriate team. The solution calculates and approves retention budgets, applies a next-best-action approach, and recommends the most effective retention strategy.
  • Customer Partner Digitization – Leverages intelligent digitization to automate channel-partner sales processes and optimize customer experiences.
  • Detect to Resolve – Applies automated, predictive-maintenance analytics to proactively avoid machine outages and the associated costs.
  • Digicare – Ensures a patient-centric experience, optimizing the healthcare journey for the patient, practitioner, and platform owner.
  • Next Best Action Marketing and Customer Service Integration in Healthcare – Powered by Pega Customer Decision Hub and next-best-action marketing, this solution enables personalized customer service to improve retention and loyalty.
  • Predictive Services for Customer Engagement – Built on Pega software, this solution uses data analytics and business rules to achieve a contextual picture of customers and their journeys with your brand. It merges digital, inbound, outbound, and event experiences into a single view of the customer for enhanced engagement and loyalty.

Across industries, forwarding-thinking organizations such as Skandiabanken, Swedbank, Swedish Employment Agency and other innovators are experiencing firsthand the personalized customer experiences and optimized business value enabled by Capgemini and Pega.

To learn more about how Capgemini and Pega can help you solve some of your most critical business issues, contact us today at dcx.global@capgemini.com.

Events

PegaWorld 2019 | With Capgemini

Learn how Capgemini enable Connected Customer Experiences, at PegaWorld 2019

Meet Our Pega Experts

Bhawna Gupta

Expert in ICT Operations, SaaS Solutions

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