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Retail

Meeting the needs of a consumer at the crossroads

Retailers are operating in a landscape of continuous change. To serve modern consumers at a time of unprecedented disruption, organizations need to take a transformative approach, identifying new ways to radically reduce costs, enable all-channel growth, and connect with purpose.

In an era characterized by multi-faceted disruption, retailers must contend with a multitude of issues that are accelerating and amplifying existing trendlines regarding consumer behavior and preferences. Channel convergence, market evolution, and supply chain complexity require retailers to embrace a bold unified commerce strategy that is underpinned by data, analytics and AI, and enabled by flexible and adaptive business processes to meet the needs and preferences of today’s customer. In this environment, winners won’t view disruption as a force to overcome, but as a reason to innovate.  

“Disruption and opportunity are two sides of the same coin. For retailers, harnessing the power of data, analytics, and AI to enable an insights-driven commerce strategy is the key to surviving and thriving in our new reality.”

Lindsey Mazza, Global Retail Lead

Consumer-Centric Grocery Fulfillment

We help companies develop and implement a customer-first strategy, as well as underlying data-led capabilities.

Food waste reduction solutions for retail

One-third of all food is wasted, harming the climate, biodiversity, and consumers. Food waste is a global challenge.

Connected commerce in retail, consumer products and services

Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.

Smart retail planner

A holistic approach to address some of the complex challenges retailers face today.

Cornershop, the store of the future

The live store in London where customer engagement and retail are brought to life.

Meet our experts

Behrooz Malekzadeh

Behrooz Malekzadeh

VP | Head of Manufacturing & Life Science sector in Sweden at Capgemini
Behrooz has 20+ years of experience supporting global organizations with business and IT transformation mainly focusing on the manufacturing industry. The scope of projects have had the digital agenda as the red thread, focusing on the value an accelerated digitalization agenda can add to business. Behrooz is leading the Manufacturing and Life science business in Sweden.
Richard Grave

Richard Grave

Vice President, Head of Consumer Products and Retail, Capgemini Invent Sweden, Denmark and Finland
Richard Grave is the Head of Consumer Products and Retail Industry at Capgemini Invent, the innovation, design and transformation powerhouse of Capgemini, in Sweden, Denmark and Finland. He brings over 25 years of strategy and management consulting experience to our clients.
Björn Dahlqvist

Björn Dahlqvist

Vice President and Group Account Executive IKEA
Björn is the Group Account Executive for IKEA PACE account covering its three main parts, i.e. INGKA (Retail), Inter IKEA (Consumer Products) and IKANO (Financial Services). He has over more than two decades of experience demonstrated a global mindset, strong drive, and a combined business and technology focus.

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