Digital Employee Operations

Drive a frictionless employee experience through delivering next-generation HR operations

DEO Digital Employee Operations Outcome Graphic

An integrated, frictionless HR services platform for a talented, motivated, and well-managed team

Capgemini’s Digital Employee Operations (DEO) offer puts your individual employee at the heart of the solution – across your talent acquisition, HR administration, payroll, and HR analytics functions – to deliver strong and sustainable value to your business, including:

  • A frictionless, “consumer grade” employee experience
  • Up to 35–40% increase in productivity across five years
  • Over 95% first contact resolution and 30% less queries
  • Enhanced optimization of resources and human capital
  • Increased flexibility to scale operations
  • Increased adoption of digital skills
  • Insights-led decision-making
  • Reduced risk in delivery via robust operations.

In turn, this helps you to transition to – what we call – the Frictionless Enterprise.

The Frictionless Enterprise-blockchain for the supply chain

A vision of frictionless HR

Your employees are people and not just employees. They expect a personal and meaningful HR experience that requires frictionless interactions with your HR function. Our vision of frictionless HR is one which:

  • Provides a seamless and intelligent flow of information and collaboration between your employees, suppliers, partners, and customers
  • Detects, prevents, and overcomes friction in your HR operations
  • Creates best-in-class HR processes and services that deliver increased efficiency, faster time to market, and an enhanced user experience

Drive frictionless outcomes with industry knowledge and assets

We achieve this through implementing a robust methodology and delivery capability for digital solutions delivered via Capgemini’s Digital Global Enterprise Model (D-GEM) platform across four main areas of domain expertise:

  • HR advisory and digital services
  • Digital employee helpdesk
  • Frictionless operations
  • Digital knowledge services

Contact Business Services

To learn more about how Digital Employee Operations drives a frictionless employee experience through delivering next-generation HR operations, contact: