Know Your Customer

Capgemini’s AI-driven automation solutions streamline KYC processes, reducing costs and operational risks while enhancing customer services

Know Your Customer (KYC) is a regulatory requirement that banks must follow to prevent financial crimes and ensure the safety of customer funds. It is essential for banks to comply with these KYC regulations to mitigate financial risks, reduce the risk of fraud and money laundering, and maintain a healthy relationship with their customers. 

For many financial institutions, KYC processes remain highly manual, time-consuming, and resource-intensive, causing frustration for both clients and front-office staff. These processes are also under intense scrutiny from regulators. While many banks have started this journey with isolated fixes to address specific pain points, this fragmented approach lacks a comprehensive vision, leading to inefficiencies, redundancies, and compliance risks. This strategy also results in siloed processes that fail to adapt to evolving regulatory demands. Lastly, it increases operational costs and causes delays in onboarding and reviews. 

AI-powered KYC transformation

To address these challenges, Capgemini has designed transformation accelerators leveraging AI and agentic AI, which enable automation of KYC processes. This approach can help financial institutions achieve cost savings, reduce operational risks, and provide faster, more tailored customer services. An end-to-end automation model will enable seamless integration, scalability, and provide banks with a unified view of their customers. 

These accelerators support transformation and offer next-generation financial crime compliance solutions across the lifecycle. With proven expertise in end-to-end process automation leveraging Gen AI, Capgemini supports financial industry leaders and institutions alike to improve efficiency and reduce risk management while improving customer and user experience.