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egov-2024
Digital inclusion

Results of the eGovernment Benchmark

Zoom-in on the results that are most relevant to you with the eGovernment Benchmark dashboards

Country comparison

Discover trends in eGovernment performance with the dynamic bar chart. Select countries, indicators, and life events to customize your insights. You may use the drop-down menus at the top of the graph to select one indicator, one life event per period, and see how countries are performing. You may also select or de-select countries in order to visualize only those you are interested in.

Assess progress over time

Track the evolution of eGovernment performance over time with the interactive line chart. You can explore country scores across key dimensions and indicators by selecting specific countries, indicators, and life events using the drop-down menus provided.

These graphs display data gathered through our comprehensive framework aiming to evaluate online public services on 4 key dimensions, each comprised of 14 underlying indicators, through 48 survey questions. These metrics are used in a weighed formulae to calculate maturity scores and provide insight into country’s digital service maturity. This analysis includes scores for 95 services spanning 9 life events and draws from data collected from 2,852 public administrations. For definitions, please refer to the method paper.

The eGovernment Benchmark data also feeds into specific DESI indicators as part of the European Commissions Digital Decade Program. Find out more about these DESI indicators by clicking here for Citizen-relevant indicators, and here for Business-relevant indicators.

eGovernment Benchmark 2024

Check out the eGovernment Benchmark 2024 report on “Connecting digital governments”

    eGovernment Benchmark 2023

    Check out the eGovernment Benchmark 2023 report on “Connecting digital governments”

      eGovernment Benchmark 2022

      Check out the eGovernment Benchmark 2022 report on “Synchronising digital governments”

        eGovernment Benchmark 2021

        Check out the eGovernment Benchmark 2021 report on “Entering a new digital government era”

          eGovernment Benchmark 2020

          Check out the eGovernment Benchmark 2020 report on “eGovernment that works for the people”

            Expert perspectives

            Digital workplace, Enterprise management

            A strong need for more accessible public sector websites

            Sem Enzerink
            Mar 15, 2022

            Get in touch

            Arman Behrooz

            Arman Behrooz

            Research and Data Consultant, Capgemini Invent

            Jochem Dogger

            Jochem Dogger

            Manager in the Data, Research & Evaluations team

            Niels van der Linden

            Niels van der Linden

            Vice President and EU Lead, Capgemini Invent

            Stan Vugs

            Stan Vugs

            Program Manager I, Frog