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Digital Twins: Adding Intelligence to the Real World

As customer preferences and regulations evolve amid increasing concerns about climate change, organizations are looking for new ways to accelerate digital innovation. Concurrently, the convergence of products, software, and services is setting the stage for the next big transformation across industries.

Digital twins, virtual replicas of physical systems that can model, simulate, monitor, analyze, and constantly optimize the physical world, will be at the core of this transformation. In our newest Capgemini Research Institute report, Digital Twins: Adding Intelligence to the Real World, we surveyed over 1,000 organizations and conducted in-depth interviews with industry executives and academics to understand the technology’s transformative impact.

We found that, on average, organizations working on digital twins have seen a 15% improvement in key sales and operational metrics and an improvement upwards of 25% in system performance. Increasingly aware of the potential gain, organizations plan to increase the deployment of digital twins by 36% on average over the next five years. Digital twins also provide a unique opportunity to reconcile profitable growth and sustainability. Organizations have realized an average improvement of 16% in sustainability owing to the use of digital twins.

While interest in digital twin capabilities is high, only 13% of surveyed organizations excel in the six areas of transformation that we identified as key to effective deployment. These frontrunners realize at least 65% higher benefits through increased sales, improved customer satisfaction, reduced costs, and improved sustainability.

To evaluate the impact of digital twins and how organizations can implement the technology, our report explores the following five questions:

  • Are organizations adequately prepared to deal with changing trends?
  • How can digital twins drive higher performance and sustainability?
  • How can digital twins add value throughout the value chain?
  • Which are the organizations that have successfully deployed digital twins?
  • How can organizations accelerate their digital twin journey?

To learn more about how digital twins will transform industry, download the report.


For more information, contact:

Roshan Gya

CEO of Capgemini Invent
Roshan Gya has been appointed CEO of Capgemini Invent, the digital innovation, consulting and transformation brand of the Capgemini Group, in January 2023. He is a member of the Group Executive Committee.

Jacques Bacry

Executive Vice President – Digital Continuity & Convergence Group Offer Leader
Jacques is Digital Continuity Group Offer Leader, with an objective to define and execute the strategy in this dynamic domain including PLM and Digital twin. His work is focused on unleashing the promise of end-to-end digital continuity across the entire product lifecycle, by seamlessly integrating ideation, engineering, manufacturing, and aftersales into one unified digital collaboration. He is a champion of PLM as an enabler for Industry 4.0 because it integrates the development of products, production, and services.

Ramya Krishna Puttur

Expert in Analytics and Strategy, Digital Transformation, Innovation

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