Evolving customer dynamics demand advanced banking models
To stay ahead in a digital world, banks must make themselves central to customers’ lives by using analytics to deliver relevant products and services. Banks are adding digital front-office apps for mobile payments and self-service, but to gain agility banks require equally nimble mid- and back-office systems capable of rapid evolution.
Deliver experience-led, customer-centric banking services
Capgemini’s Connected Banking enables banks to deliver a digitally enriched customer experience, supported by personalized, customized and tailored offerings that cater to the direct needs of each individual customer.
The utility-based or hosted-service platform avoids costly infrastructure by pre-integrating Temenos Core Banking with industry-leading products for fraud management, analytics, security, cards, payments, omni-channel customer experience management, loyalty, decisioning, arrears and complaints, and regulatory compliance. The platform is orchestrated as an end-to-end, digital core platform that is a highly flexible API- and FinTech-ready ecosystem to give banks a fast, low-cost, scalable way to address legacy issues.
Connected Banking “digital front end” delivers a unique customer experience regardless of channels. Leveraging the workflows, as well as the digital and data analytics layers, this next generation digital innovation is powered by Pegasystems, Capgemini Smart Analytics, and Temenos Connect. Connected Banking can offer your customers specific bank or non-bank products based on their social and transactional data as well as spending patterns and needs. It can even prompt customers to consider additional transactions or a new product based on the individual’s account with dynamic integration of voice and digital.
Connected Banking can run on Amazon Web Services (AWS) or Microsoft Azure combining the strength of Capgemini’s Cloud Services global capabilities with on-going technology innovation from AWS and Microsoft. This enables us to develop and deliver the right cloud solutions to our collective clients with speed, predictability, risk mitigation, and sustainable business impact.
Deliver tomorrow’s banking experience today with a trusted partner
Connected Banking is backed by over 20 years of Capgemini banking-advisory and technology-services experience representing more than 1,000 systems-transformation projects. Our capabilities span the full banking value chain, helping us stand apart from traditional core-banking providers.
Experience a Connected Banking Solution. Request your product tour today.
Contact us at firstname.lastname@example.org to learn more about the next generation of banking.