Leader in Gartner MQ for CX and CRM

“We believe our Leader positioning in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers’ needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and their business,” said Franck Greverie, Group Chief Portfolio Officer and Member of the Group Executive Board at Capgemini. “By continually expanding our offerings and capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.”

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Patrick Sullivan, Gilbert van der Heiden, Jim Longwood, 7 April, 2020.

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