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Top trends 2025: Wealth management

Transform industry challenges into sustainable competitive advantage

Wealth management is undergoing a complete transformation, and a substantive list of key trends is driving change. Capgemini’s latest trends book explores these trends through the lens of three core themes that will define the future of the industry:

  • Customer first outlines the transformation of customer experience through evolved omnichannel interactions and improved value of products and services.
  • Enterprise management revolves around the transformation of processes, teams, solutions, and operations to bring greater agility and operational efficiency to firms and optimize the cost of doing business.
  • Intelligent industry explores how new technologies and modern, end-to-end digital solutions help enable development of intelligent products and services and transform the value chain.

These themes reflect how firms are responding to industry challenges and opportunities, positioning themselves to drive a customer-centric, efficient, and innovative future for wealth management.

The trends book presents a comprehensive analysis of the top 10 trends set to influence wealth management in 2025. It offers insights into how organizations can remain competitive, drive growth, and meet the evolving expectations of their clients.

Wealth management industry trends for 2025

Discover how the latest trends in wealth management are raising the bar for the industry in terms of  efficiency, innovation, and customer value.

Seamless digital experience
Though today’s investors expect increasingly integrated digital client experience, siloed systems often prevent firms from delivering through the unified, customer-centric platforms that their clients want. Firms have the opportunity to drive unprecedented levels of client satisfaction by investing in digital platforms that enable curated portfolio options, enhanced alignment, and aggregated portfolio views.
Hyper-personalized advisory
HNWIs are increasingly concerned by the lack of personalized advice tailored to their financial situations. Use of AI technology will be increasingly prevalent across the wealth management industry, presenting an opportunity for firms to deliver the personalization their clients want with tailored offers and product recommendations.
Bridging generation gaps
As younger entrepreneurs and HNWIs become a larger share of the wealth management client base, firms must position themselves as long-term advisors and partners to the next-generation of high-value clients. Young and diverse advisor teams that target emerging professionals and timely wealth success planning can ensure that firms align their efforts with what matters most to millennial and Gen Z clients.

Inorganic growth strategies
Clients want sophisticated investment options, which is pushing the wealth management industry to expand offerings to include alternative investments like private market products. As demand grows more prevalent, firms will seek external expansion to broaden their lists of investment products and services to meet client needs and boost revenues.
Regulations drive ESG traceability
Greenwashing and inconsistencies in ESG reporting continue to hinder investors’ ability to accurately measure ESG outcomes, resulting in increased pressure on firms from regulators to standardize reporting. In the new year, implementation of ESG asset transparency metrics to combat greenwashing and reaffirm stakeholder trust will become increasingly commonplace.
Digital onboarding
Increased regulatory and compliance pressures are having a dramatic impact on ultra-wealthy client onboarding procedures. As non-compliance continues to impact firm profits, one of 2025’s biggest FinTech trends in wealth management will include the increased adoption of intelligent automation and white-labeling digital onboarding solutions to streamline processes.
Unified operating models
Economic uncertainty and geopolitical tension are slowing asset growth, forcing firms to reevaluate operating models. The implementation of unified operating models will help firms to enhance operational efficiency, streamline fragmented business units, and improve scalability to accommodate for future growth.

Gen AI for relationship manager efficiency
Relationship manager efficiency and productivity is a top priority for wealth firms. With AI-powered solutions like virtual assistants, task automation, and advanced risk management tools, relationship managers can prioritize and spend more time on meaningful tasks like networking, building personal relationships, and fostering deeper connections.
Real-world asset tokenization
The role of blockchain in financial markets has evolved immensely over the last decade, from data privacy to creating a robust infrastructure for converting real-world assets into digital tokens. As regulatory frameworks and risk-management practices develop, blockchain and tokenization are positioned for mainstream adoption in 2025.
Cloud-native wealth management platforms
The adoption of cloud-native platforms to pave the way for artificial intelligence strategies is likely to accelerate, enabling firms to scale workflows and optimize processes. These platforms will position firms to become more flexible and able to adapt to evolving market conditions and client expectations faster than ever before.

Conclusion

With a strong focus on evolving customer expectations, technological advancements, and shifting risk landscapes, the wealth management industry is prepared to weather rapid change in 2025:

  • Customer-centric innovation will become a major focus point for firms across the industry; by rebuilding experiences and offers and prioritizing digital transformation, wealth management entities will enhance loyalty across all wealth and age demographics.
  • Successful wealth management firms will also focus efforts on ensuring process efficiency. Operating models shifts and investment in advanced technology will prove beneficial for firms who aim to streamline processes and scale efficiently.
  • In addition, data-driven decision-making and security will remain top priorities for firms who seek to optimize workflows, modernize data infrastructures, and ensure robust security frameworks.

Embracing these trends will be crucial to defining the future of the wealth management industry. By focusing on customer centricity, digital transformation, and innovation, firms will better serve customers, ensure operational resilience, and position themselves for long-term success.

Transform your wealth management business with Capgemini’s expertise

Capgemini is a trusted partner for firms seeking to leverage advanced technology to stay competitive in today’s rapidly evolving market. Our Wealth-as-a-Service, Intelligent Advisor and Augmented RM, Digital Wealth Experiences, and Wealth Ecosystem solutions will empower firms to enhance customer journeys, personalize solutions, and accelerate growth. Through our comprehensive digital transformation experience and expertise, we enable wealth management organizations to modernize legacy systems, harness data insights, and drive operational efficiency across all functions.

Unlock the full potential of your business through Capgemini’s industry-leading financial services digital transformation capabilities. Contact us today to discover how we can help you succeed in the 2025 wealth management marketplace.

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Meet our experts

Gareth Wilson

Global Head of Banking and Capital Markets Practice 
With over 30 year of experience, Gareth is an expert with a proven track record of developing long term client relationships and the successful management of large scale, complex, business critical client engagements.

Sandeep Kurne

Invent Global Wealth Management Lead

Kavita Nar

Principal, Invent BankingCapgemini Invent

Catherine Chedru-Refeuil

Head of Banking Practice, France
Catherine leads the Banking Practice in Financial Services in France. She is a seasoned professional with 25 years’ experience in the banking industry where she was involved in major operational and digital transformation programs in Wealth, Asset Management and CIB sectors.

Loïc Paquotte

Head of Financial Services Consulting, Switzerland
Loïc is a senior leader responsible for financial sector in Switzerland and Wealth and Asset Management practice in Capgemini Invent in the country. With 15+ years of strategy and management consulting experience, he helps financial institutions transform their business models to enhance sales efficiency and customer experience using the latest market technologies.

James Aylen

Head of Wealth and Asset Management Consulting, Asia
James leads the Wealth and Asset Management practice in Capgemini Invent in Asia (Singapore, Hong Kong). With publications in the future of wealth, James is a recognized thought leader in the APAC region. He has over 20 years of experience in financial services and has designed and built some of the latest cutting-edge digital solutions in the market.

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services
Elias is responsible for Capgemini’s global portfolio of financial services thought leadership. He has more than 20 years of experience in FS, focusing on effective collaboration between banks and the startup ecosystem

Vivek Singh

Head of Banking and Capital Markets, Capgemini Research Institute for FS
Vivek leads the Wealth Management, Banking, FinTech, and Payments sectors in Capgemini Research Institute for Financial Services and has over 12 years of digital, consulting, and business strategy experience. He is a tech enthusiast who tracks industry disruptions, thought leadership programs, and business development and startups.

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    Frequently asked questions 

    1. What benefits can wealth management firms achieve by leveraging AI solutions?

    Wealth management firms can significantly enhance personalization and operational efficiency by leveraging AI solutions. These technologies enable tailored investment recommendations based on individual client profiles, leading to improved decision-making and optimized portfolio profitability. Additionally, automation of routine tasks reduces administrative burdens, allowing relationship managers to focus on strategic activities that drive client value.

    2. Why is customer centricity important for wealth management firms?

    Customer centricity is crucial for wealth management firms as it fosters enhanced loyalty and engagement among clients. By prioritizing personalized services that address the unique needs of various demographics, firms can build long-term relationships and trust. This approach not only differentiates them in a crowded market but also positions them as trusted advisors for future generations, particularly for UHNWIs.

    3. How can wealth management firms streamline their processes using technology?

    Wealth management firms can streamline processes through digital solutions such as digital onboarding and client lifecycle management. Implementing such solutions simplifies compliance and enhances customer experience. Further, technologies like cloud-native platforms can optimize workflows, allowing for quicker adaptations to market changes.

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