Juho Känsälä

Expert in BPM, CRM

I help my clients to create outstanding customer experiences in sales, marketing & customer service. Leveraging the latest Customer Relationship Management (CRM) technologies, my clients can build and maintain long-lasting, winning relationships with every single customer engagement.

During my career, I have experienced CRM systems in different roles, including customer service user, sales user and administrator. Currently, I am a CRM consultant specialized in Salesforce & Pega technologies. In the Salesforce ecosystem, my strongest expertise is in Sales Cloud and Pardot – while in Pega, I master the Business Architect skillset.

In CRM implementations, I usually take the Business Analyst role, but I also like to utilize the advanced configuration abilities of Salesforce & Pega and build amazing CRM apps myself.

Juho Känsälä

My experience

Application Consultant & Business Analyst @ Capgemini

Oct 2017 - Present

CRM Specialist / Advisor @ Information Technology and Services

Jan 2017 - Present

Account Manager @ Information Technology and Services

Jan 2017 - Sept 2017

Veterinary Pharmaceutical Sales @ Pharmaceuticals

Sept 2016 - Jan 2017

Pharmaceutical Sales @ Pharmaceuticals

Jun 2016 - Aug 2016