As the head of Customer Experience for Capgemini Telecom & Media, I am in charge of Offer portfolio management, Business Development & Deal shaping, Partnerships management (vendors). This enables me to propose tailored solutions (Business & IT) to our clients depending on their CX areas of improvements.
My experience
Vice President - Integration Lead @ Capgemini
01/01/2017
Vice President - Head of Digital Customer Experience Development @ Capgemini
01/01/2015 - 01/12/2016
Business Development Director - Customer Experience @ Capgemini
03/12/2013
Skill Group Manager - CRM @ Capgemini
03/20/2012
Project Director - Lead CRM IT Transformation @ Capgemini
03/16/2011 to 03/20/2012
Experienced Manager @ Information Technology and Services Company
02/11/2004 to 02/22/2011