I lead the All-Channel Experience Sector Growth Initiative within the Global Sector for Consumer Products and Retail at Capgemini. I also work with The Consumer Goods Forum, looking at “Emerging Trends”.
Latest Publications
Retail recovery: Redefining “business as usual”
While it is not yet clear how our current environment will change shopping habits in the...
Augmented AI: getting to the heart of the matter
Consumers are willing to be served by AI technologies, but still want to know that a human is...