Do you “do” robotics in HR?

Publish date:

“Do you “do” robotics in HR?” I have lost count of how many times in a week I am asked this question by HR leaders.

I find that it is a strange dynamic that many still believe that HR is ‘special’ and therefore robotics in HR should be ‘new’ or even disruptive. To me, this smells of a traditional HR leader that is led by technology trends rather than someone sitting in the driving seat crafting the organizational interaction or experience that they should drive.

So for my friends in HR who wonder if we ‘do’ robotics in HR, here are 3 key automation trends to consider:

1. Pro(cess)bots which are faster, more efficient, and reduce errors. They work in the back office and undertake repetitive tasks empowering HR teams to focus on the less mundane and critical tasks of business partnering and candidate/employee engagement.

2. Chatbots to power the employee helpdesk. These are critical to helping employees look for answers in their natural language while reducing the number of queries that actually convert into calls or emails. They look and feel like you are chatting to a human. Chatbots are essential when you implement new HR systems       like Workday or SuccessFactors which push the responsibility of people transactions to the thousands of managers out there.

3. ThinkBots using Artificial intelligence is what will truly disrupt HR where the processing technology is already leaps and bounds ahead of Finance or Supply chain functions. The application of this in HR is about 12 months away due to the complexity of human interaction. But it will get there.

So to answer the question—Do we “do” Robotics in HR….doesn’t everyone?

To find out more about how Capgemini’s Digital Employee Operations can transform your HR function and employee satisfaction, contact: stephan.paolini@capgemini.com

Related Posts

Business Services (global)

Procurement – the challenges and its changing role

Greg Bateup
Date icon May 5, 2022

Procurement is becoming an integrated function – fully embedded into business processes –...

bpo

The benefits of adopting sustainable IT

Date icon January 20, 2022

Increased IT sustainability doesn’t only lead to an enhanced organizational perception. Those...

bpo

A roadmap to implementing sustainable IT

Date icon January 20, 2022

There are three logical stages needed to develop an IT sustainability roadmap – assess...