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Intelligent Customer Interactions ICO
Intelligent Business Operations

Intelligent Customer Interactions

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

Deliver enhanced customer experience excellence through frictionless customer interactions

Capgemini’s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.

Capgemini’s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:

  • A personalized customer experience
  • An omnichannel customer journey
  • An improved Net Promoter Score
  • Enhanced customer engagement
Customer Experience


Research tells us that consumers happily make additional purchases from a company after a positive customer service experience. We all know that consumers have chosen, recommended…

About authors

Robert Brillhart

Digital Customer Operations Practice Lead

Scott Manghillis

Business Transformation Manager