AI made real

In a world shaped by algorithms and automation, we believe the true power of AI lies not in replacing humans, but in enriching their everyday lives – helping people live, work, and connect in more meaningful ways. 

Our mission is to help organizations unlock the full potential of artificial intelligence by keeping people at the center. Whether it’s streamlining business operations, making public services more accessible, or creating inclusive digital experiences for people with different needs – we believe AI should serve real human needs and improve everyday life for everyone.  

We don’t just build models. We build AI that helps people thrive in everyday moments. 

€2B
invested in AI
150K+
trained in Gen AI
25
strategic AI partners

What it really looks like

This is how AI breaks barriers.

08:05 AM | Oslo, Norway

With Telenor AI Factory at its core, BabelSpeak enables secure, multilingual collaboration, bridging language gaps so people can focus on trust and connections. Built with Capgemini and NVIDIA, it offers Nordic organizations a secure, sustainable foundation for innovation. Sensitive data stays on Norwegian soil, powered by 100% renewable energy, ensuring trust and climate responsibility. It began with the insight that every nation must control its AI future. Today, Telenor AI Factory makes that real.

Together, we drive innovation.

This is what uptime AI really looks like.​

06:15 AM | São Paulo, Brazil

SKF’s AI-enabled smart maintenance systems go beyond monitoring, they collaborate. Supporting operators and leadership, they deliver faster fixes with fewer stoppages. By predicting issues before they escalate, SKF transforms maintenance into a proactive strategy, ensuring maximum uptime and freeing time for what truly matters. This innovation sets a new standard for reliability and efficiency in industrial operations. AI reduces downtime, helping industries stay productive and competitive.
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Fewer stoppages. Faster fixes. Smarter decisions.​

This is how AI really builds trust.

10:40 AM | Oslo, Norway

When the Red Cross needs to communicate securely with vulnerable people, AI-powered BabelSpeak breaks down language barriers, enabling real-time, multilingual conversations that truly connect. It offers translation and transcription across 100 languages, speech-to-speech, text-to-text, speech-to-text, and text-to-speech. From refugee integration to emergency calls, it enables secure, inclusive conversations at a fraction of traditional costs. The result? Safer, faster, and more inclusive support.

Saving lives. Breaking down barriers.

This is how AI saves time.

09:30 AM | Malvik, Norway

Employees at Nortura need quick answers about vacation, pay, or policies. To simplify this, we introduced an AI assistant that delivers instant, accurate information anytime, anywhere, in any language. It connects staff to their personal handbook for real-time responses – no waiting, no login. The result? A seamless, multilingual support system that empowers employees and strengthens HR relationships.

Human-focused. Accessible. Multilingual.

This is how AI really makes hours vanish.

02:15 PM | Stockholm, Sweden

We built an AI assistant that transforms how Tillväxtverket’s clients use RAPS, their regional forecasting tool. By replacing complex interfaces with intuitive, conversational guidance, users can perform expert-level forecasting with simple language. This shift cuts task times from hours to minutes, automates workflows, and delivers powerful insights – creating measurable value for Tillväxtverket and its clients.

Time saved. Complexity simplified.

Norges første AI-fabrikk baner vei for trygge og grønne innovasjoner

Det startet med erkjennelsen av at hvert land må ha kontroll over sin egen AI-utvikling. Bare ett år senere har det blitt en reell mulighet.

Les hele artikkelen her

How can we make AI real – together

AI is reshaping how organizations operate, innovate, and grow. With the rise of generative and agentic AI, leaders must move from experimentation to enterprise-wide transformation.  

To cater this need, Capgemini created Resonance AI Framework that guides you through every phase; strategy, governance, integration, and scale. We help you align AI with business goals, build trusted data foundations, and embed AI across operations, products, and customer experience. 

From vision to value, we’re your partner in:

  • Strategy and governance: Define your AI ambition, align stakeholders, and build a roadmap grounded in business priorities.
  • Data and infrastructure: Established trusted, scalable foundations for AI success.
  • AI-driven experience: Transform customer engagement, product innovation, and go-to-market strategies.
  • Operational excellence: Reinvent process with intelligent automation and agentic systems.
  • IT-evolution: Modernize legacy systems and accelerate development with AI-powered engineering.

Let’s join our forces and build AI that delivers real impact, for today and tomorrow.

Piloting the future of public services – Tampere takes a strategic approach to AI

The city of Tampere set out to explore the potential of AI solutions to improve municipal services and enhance services for businesses and residents

Read more

This is what AI really enables.

01:32 PM | Sundsvall, Sweden

With advanced image interpretation and data-driven analysis, we see beyond the eye and turn maps and numbers into insights that matter – now and for the future. Our solutions help detect bark beetle attacks early, support sustainability, and manage logistics, harvesting, and care across the forest cycle. For over 30 years, we’ve supported forestry actors nationwide. With AI, we deliver faster without compromising quality, safety, or ethics.

This is what AI predictions really looks like.

04:41 PM | Umeå, Sweden

Intensive care demands quick decisions and full control, yet planning and documentation take time. With AI, we create new possibilities. Advanced prediction models help anticipate care needs, optimize resource allocation, and reduce manual admin work. The goal? Better care and more time for patients.

This is what AI in manufacturing really delivers.

09:28 AM | Jönköping, Sweden

Using AI and generative AI with a robust data platform and advanced machine analytics, we help industry adapt production faster when demand shifts. Our solutions improve planning, prevent downtime, enhance OEE reporting, and ensure consistent quality. We speed up product launches and deliver lasting value – fast, secure, and future-ready.

This is what AI Agents in education really unlocks.

11:05 AM | Stockholm, Sweden

Real value from day one – that’s our job. We help public sector employees, like in education, create smart AI agents that assist daily work. Each agent has its own personality, uses tools, and interacts with people and systems on a secure, scalable platform. Data stays in EU, fully compliant. The result? AI for all, driving innovation and readiness for future digital demands.

This is what AI chatbots really achieve.

4:53 PM | Västerås, Sweden

Imagine a secure AI chatbot that collects error reports across all projects and products worldwide. Ask one question and instantly know if an issue was reported before, where it’s most common, and how it was solved. This solution is live – company-wide. The result? Better deliveries, higher quality, lower costs, and happier customers.

This is what AI really secures.

2:37 PM | Uppsala, Sweden

Picture an AI solution that not only monitors illegal substances but interprets, classifies, and alerts risks before they reach consumers. It gathers web data, analyzes content with language models, and delivers insights. An AI-powered monitoring portal enables fast, smart, and safe action for strong consumer protection – freeing time for oversight instead of data collection.

Research & insights

Point of view

Agentic AI powered by integration
Capgemini Research Institute

Harnessing the value of AI: Unlocking scalable advantage

capgemini-research-institute capgemini-research-institute
AI and Gen AI in business operations - banner
Point of view

AI agents for shoppers: Rise of agentic AI in retail experiences
Capgemini Research Institute

AI and Gen AI in business operations

capgemini-research-institute capgemini-research-institute

Meet our experts

Caroline Wilhelmsen

Caroline Wilhelmsen

Vice President, Managing Director Capgemini Insights & Data Norway Denmark
Hans Kristiansen

Hans Kristiansen

Managing Solution Architect – Insights and Data, Capgemini
Hans is a highly experienced consultant with 25 years of experience delivering business intelligence solutions using the Microsoft technology stack. He excels at connecting business stakeholders and IT. As the advisor, project manager, architect, or performing consultant, Hans is genuinely committed to creating value for customers through innovative solutions. He helps customers make faster decisions with more confidence by creating a data-driven culture that enables people to quickly move from insights to action. Hans keeps projects focused on the secure delivery of insights within the flow of work to guide people to do their best work and deliver better outcomes.
Marius Nilsen

Marius Nilsen

Go-to-market lead | Director at Capgemini Insights & Data
Marius Nilsen is the Go-to-Market Lead for Insights and Data in Norway, responsible for driving business development for a team of 200 talented professionals specializing in data and AI, with the support of many more globally. Marius started his career with Capgemini 10 years ago as a data scientist having studied probability mathematics at the University of Oslo. He greatly value the continuous opportunities for career growth and the dynamic team spirit, full of energy and boldness in exploring new ideas.
Sofie Zimmer

Sofie Zimmer

Business Analyst
Sofie is a Managing Business Analyst with over 5 years’ experience with different projects related to data. A passion for having the right data to the right time, has brought her to gaining expertise on master data management, data governance and data quality. Working within this field of data, she helps customers to digitalize and improve their business processes, through interdisciplinary competences within business, IT and data
Robert Engels

Robert Engels

Global CTIO and Head of Lab for AI Futures and Insights & Data
Robert is an innovation lead and a thought leader in several sectors and regions, with a basis in his role of Chief Technology Officer for Northern and Central Europe in our Insights & Data Global Business Line. Based in Norway, he is a known lecturer, public speaker, and panel moderator. Robert holds a PhD in artificial intelligence from the Technical University in Karlsruhe, Germany.
Kjetil Eritzland

Kjetil Eritzland

Principal Solutions Architect, Insights & Data
Kjetil Eritzland is a data and solutions architect in Capgemini’s Insights & Data organization. Kjetil has been in the field of data management for more than 25 years and has extensive experience from large projects and various industries across Europe. He is passionate about innovating around data, enjoys working to bring data management closer to the business, and is promoting best data management practices also in his spare time as a board member in DAMA.
Martin Lam

Martin Lam

Head of Technology, Principal Solutions Architect, Capgemini Insights and data, Norway
Martin has long experience in Business Intelligence, Data warehousing, Data platform and Analytics. He has competence in many areas from architecture, data modelling to design of solutions for business insights, balanced scorecards, advanced analytics, AI and reporting. He has worked with many database technologies, ETL tools, reporting tools and Cloud platforms Azure, AWS, Google Cloud and Snowflake.

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