Leonor

Hi! My name is Leonor Angélica Romo Zamarripa, and I’m currently working as a Service Delivery Manager  at Capgemini, based in Aguascalientes, Mexico. I joined Capgemini in 2019, and over the years, I’ve had the opportunity to lead and contribute to several high-impact projects across industries such as finance, telecommunications, and engineering. My current role involves managing service delivery operations for Lending Club, where I lead a team focused on operational excellence, client satisfaction, and continuous improvement. I’m passionate about building strong teams, optimizing processes through ITIL methodologies, and delivering value to our clients through innovation and collaboration.

Throughout my career, I’ve cultivated a deep understanding of IT service management, stakeholder collaboration, and operational efficiency. My progression has been driven by a commitment to excellence, a proactive approach to challenges, and the ability to inspire teams to achieve exceptional results. These experiences have positioned me well to thrive in leadership roles and contribute meaningfully to organizational success.

1. What has been your greatest achievement at Capgemini?

One of my most significant achievements at Capgemini was during my time as  On-shore Service Delivery Manager Lead  for the  TE Connectivity  project. I led a team of 12 engineers responsible for supporting complex digital marketing platforms. Through a combination of process optimization, proactive incident management, and close collaboration with stakeholders, we were able to reduce the backlog of aging incidents and service requests by over 90%.

This achievement was not just about numbers—it reflected a cultural shift within the team. We implemented structured root cause analysis, improved our communication with business stakeholders, and introduced corrective action plans that prevented recurring issues. The result was a more agile, responsive, and empowered team, and we received recognition from both Capgemini and the client for our performance. It was a proud moment that demonstrated the power of leadership, teamwork, and continuous improvement.

2. Why would you recommend working at Capgemini?

Capgemini is more than just a workplace—it’s a global community that fosters growth, innovation, and inclusion. One of the reasons I would highly recommend working here is the diverse range of opportunities available. Whether you’re interested in technical roles, leadership, or client engagement, Capgemini provides the tools and support to help you succeed.

Personally, I’ve had the chance to work on projects across different industries and geographies, which has broadened my perspective and enriched my professional journey. The company also invests heavily in learning and development. I’ve completed certifications in ITIL 4, Azure, AWS, and Scrum, all supported by Capgemini. This culture of continuous learning, combined with a strong sense of community and purpose, makes Capgemini a place where you can truly thrive.

3. What makes you proud to work at Capgemini?

What makes me most proud to work at Capgemini is the impact we create—both for our clients and our people. I’ve seen firsthand how our work transforms businesses, improves customer experiences, and drives innovation. But beyond the technical achievements, I’m proud of the values we uphold: integrity, diversity, and social responsibility.

Capgemini encourages us to bring our authentic selves to work and supports initiatives that promote inclusion and equity. I’ve participated in internal programs that focus on leadership development and communication skills, and I’ve seen how these initiatives empower individuals at all levels. Being part of a company that not only delivers results but also cares deeply about its people and the world around us is something I value deeply.

4. How does Capgemini prepare you for new roles, responsibilities, and skill development?

Capgemini has played a pivotal role in preparing me for new challenges and responsibilities. The company offers a comprehensive learning ecosystem, including access to platforms like Coursera, internal academies, and hands-on project experience. Over the years, I’ve completed numerous certifications and trainings in areas such as ITIL, cloud computing (Azure and AWS), project management, and communication skills. But beyond formal training, what truly sets Capgemini apart is the opportunity to grow through real-world experience. I’ve transitioned across multiple roles—from Success Manager to Operations Lead to Service Delivery Manager—each time gaining new skills and perspectives. The support from mentors, the collaborative environment, and the trust placed in me to lead complex projects have all contributed to my professional development. Capgemini doesn’t just prepare you for your next role—it helps you envision and build the future you want.