Public authorities from nearly every sector are confronted with copious documentation tasks, and have to handle scores of administrative processes such as forms, complaints or requests. When dealing with these citizen cases, relevant information is often spread across different documents, processes and with different formats, both structured and unstructured, which in turn must be managed within given deadlines and periods.
AI-based reading and automating tools can make administrative processes more efficient through intelligent automation, which in turn leads to cost reductions and time gains when handling administrative processes such as documentation and case management. Advantages for citizens are shorter processing times and location-independent communication with public authorities. AI enables the organizing, reading, validating, and allocating of requests and information to deliver intelligent end-to-end process automation.
With routine tasks in particular, AI is predetermined to support the human in the task fulfilment, which enables the state employees to focus on cases that require specialist knowledge. Moreover, it helps the institution on its automation journey towards a Digital Public Organization Model.
How AI and automation help in the documentation jungle
Use Cases or “Intelligently automating administration processes” in the Public Sector