In the current business context, knowing customers, pro-actively selling, and servicing is at the core of our Financial services clients. We see there is rapid spending on customer experience, customer engagement, and providing the latest ways to interact and engage with the customers. The customer management portfolio led by Mahender focuses on bringing in an overarching view of the customer, providing organizations with the ability to understand their customers better and proactively engage in the right conversation right from the beginning of the insurance or banking value chain.