Capgemini Portugal Quality Policy

Quality Policy

Capgemini Portugal aims to promote the success of its customers businesses, stimulating its development, growth and improvement of its profitability. While ensuring a quality service, Capgemini Portugal puts all its capacities to the service of needs and expectations of customers and stakeholders, through selection and retention of the best employees, partners, as well as working with efficient tools and methodologies, and maintaining the respect for its values.

To reach our targets and comply with all legal and other applicable requirements, we commit to:

Focus: The permanent focus on the Company Mission, is driven by economic, social and environmental strategic goals that allow the company’s sustainable development in the short, medium, and long term. We develop efficient processes, monitored regularly and clearly oriented to all applicable requirements, needs and expectations of customers and other relevant stakeholders;

Continuous improvement – Top Management, through consistent leadership and commitment, bears the responsibility for establishing and continuously improving its Quality Management System, ensuring that is compatible with its strategic direction, purpose and context. Everyone’s participation and involvement is expected, for the benefit of customers and all interested parties;

Knowledge management: focusing on the knowledge and development of the full potential of all people – individual and teams – is an essential condition for ensuring customer satisfaction and process efficiency. Through Internal training, Capgemini Portugal provides all employees the necessary skills to carry out their roles, acquire new skills and deliver projects and services in response to customer’s needs;

Partnerships: We develop a network of leading technology partners in the market, to increase added value for projects and services delivered to our customers. When selecting and evaluating suppliers and subcontractors, we adopt a fair and rigorous conduct;

Client satisfaction: Within the spirit of collaboration established with our customers, we help them achieve tangible results, efficiently and sustainably, based on knowledge sharing. A periodic assessment of customer’s satisfaction, requirements, needs and expectations, and appropriate treatment of identified improvement areas is a goal to be shared by all;

Monitoring: The Quality Management commitment assumed by the company should be systematically and progressively reviewed and shared by the entire management team, based on compliance with legal, regulatory and organizational requirements. The Quality System will be monitored, measured, evaluated and enhanced regularly under the Top Management’s ultimate responsibility taking accountability of the effectiveness of the quality management system.
We assume a total commitment to quality, which is reflected into everything we do and how we do it:

“On time and At Client Expectations”.

This policy is disclosed to all employees and relevant stakeholders.