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Transform your organization

In today’s rapidly evolving landscape, data and AI have become paramount in the effort to anticipate and address customer needs, and business challenges.

Staying relevant requires a deep, holistic understanding of the customer, and an openness to new ways of doing business. We help organizations create a comprehensive strategy that connects digital, data, and AI across three key areas to drive engagement, overcome challenges, and optimize operations:

Customer First: Transforming how to acquire, engage, and retain customers through data-powered insights.

Intelligent Industry: Leveraging data and insights to deliver new sources of value.

Enterprise Management: Using data to unite systems, processes and people to enable multi-level transformation.

In the digital economy, data reigns supreme. Our market-leading Insights & Data practice helps organizations create a connected and holistic data strategy that addresses what customers need, what the industry requires, and how the business delivers.

Data-driven CX

Enabling contextual consumer experiences.

What we do

Customers are people. To deliver in a customer first world, organizations need to become more human in the way they acquire, engage, and retain the people they serve.

The customer relationship is no longer transactional. Rather, customers are loyal to the companies that understand their needs, solve their problems, and share their values.

We help clients transform operations and infuse client-centricity across all business functions through world-class data and AI capabilities. Together, we work with clients to craft a comprehensive transformation strategy that enables the business to develop new products and services, personalize the customer experience, and drive engagement across core value areas like purpose, sustainability, and social impact – for a stronger, personalized, more human connection in a customer first world.

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The future of industry is intelligent. Organizations across sectors must infuse data and insights into every aspect of the business to meet the needs of the customer and seize opportunities within the market.

Data and AI have become inextricably linked with success. These capabilities, along with associated technologies like IoT, cloud, 5G, and robotics, are the cornerstone of every transformation agenda and the key to enabling intelligent products, operations, and support at scale.

We help organizations leverage data and insights to fuel transformation across sectors and deliver new sources of value for the business. We work with clients to build the digital maturity required to shift to a service- and outcome-based delivery model, and fulfill the promise of Intelligent Industry.

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Rapidly evolving customer preferences and market challenges require businesses to adapt and respond more quickly and more frequently than ever before.

In this digital landscape, data is more than a guide – it is the driver of change, enabling businesses to unite systems and processes to empower people and enable multi-level transformation.

We help organizations leverage scaled process mining and data-driven process management to accelerate their transformation with minimal cost, risk, disruption, and delay through deep expertise with legacy and cloud managed services; strong alliances with major enterprise management vendors; standardized, proven methodology; advanced automation capabilities; and solution accelerators.

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Tune in to the podcast

The secret to scaling artificial intelligence

Tune in to our podcast for a glimpse into where AI is today – and how far it might take us tomorrow.

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Research and insights

Report

A new playbook for chief marketing officers
Report

Data sharing masters: How smart organizations use data ecosystems to gain competitive edge

Expert perspectives

Data and AI

Serendipity systems: architecting personalization systems at scale

Neerav Vyas
Nov 4, 2022
Data and AI, Sustainability

The story behind our latest Data & AI recognitions

Anne-Laure Thibaud (Thieullent)
May 5, 2022
Data and AI

Data masters in action: How consumer products companies leverage sales recommendation engines to capture more value

Capgemini
Dec 22, 2021

Meet our experts

Hans Kristiansen

Managing Solution Architect – Insights and Data, Capgemini
Hans is a highly experienced consultant with 25 years of experience delivering business intelligence solutions using the Microsoft technology stack. He excels at connecting business stakeholders and IT. As the advisor, project manager, architect, or performing consultant, Hans is genuinely committed to creating value for customers through innovative solutions. He helps customers make faster decisions with more confidence by creating a data-driven culture that enables people to quickly move from insights to action. Hans keeps projects focused on the secure delivery of insights within the flow of work to guide people to do their best work and deliver better outcomes.

Marius Nilsen

Solution Architect & Head of Capgemini Data Mesh community
Kjetil Eritzland is a data and solutions architect in Capgemini’s Insights & Data organization. Kjetil has been in the field of data management for more than 25 years and has extensive experience from large projects and various industries across Europe. He is passionate about innovating around data, enjoys working to bring data management closer to the business, and is promoting best data management practices also in his spare time as a board member in DAMA.

Vegard Hoff Walmsness

Managing Cloud Architect
With a cloud-native approach to technology, I help clients to modernize the IT landscape and best support the business needs.

Fredrikke Hollænder

Data Adoption Community of Practice Lead
Fredrikke Sogn Hollænder is the leader of the Data Adoption (DA) Community of Practice in Insights & Data Norway. Data adoption is the continuous process enabling effective utilization of data to drive business value through insights-driven actions. The Data Adoption community’s vision is to build competence and scale up experience sharing of topics related to Data Adoption. We want to help colleagues and customers to build a bridge between business and data by providing best practices & people-centric methodology to accelerate adoption – through interesting events, workshops, discussions, experience sharing and useful professional material.

Robert Engels

Global CTIO and Head of Lab for AI Futures and Insights & Data
Robert is an innovation lead and a thought leader in several sectors and regions, with a basis in his role of Chief Technology Officer for Northern and Central Europe in our Insights & Data Global Business Line. Based in Norway, he is a known lecturer, public speaker, and panel moderator. Robert holds a PhD in artificial intelligence from the Technical University in Karlsruhe, Germany.

Kjetil Eritzland

Principal Solutions Architect, Insights & Data
Kjetil Eritzland is a data and solutions architect in Capgemini’s Insights & Data organization. Kjetil has been in the field of data management for more than 25 years and has extensive experience from large projects and various industries across Europe. He is passionate about innovating around data, enjoys working to bring data management closer to the business, and is promoting best data management practices also in his spare time as a board member in DAMA.

Martin Lam

Head of Technology, Principal Solutions Architect, Capgemini Insights and data, Norway
Martin has long experience in Business Intelligence, Data warehousing, Data platform and Analytics. He has competence in many areas from architecture, data modelling to design of solutions for business insights, balanced scorecards, advanced analytics, AI and reporting. He has worked with many database technologies, ETL tools, reporting tools and Cloud platforms Azure, AWS, Google Cloud and Snowflake.

Rune Ødegård

Principal Solution Architect
Rune Ødegård is a Senior technology- and business consultant with more than 22 years’ experience at leading companies. Driven, innovative and pragmatic problem-solver. Strong communication, collaboration and team leader skills across disciplines. Extensive interaction with decision-makers. Rune has participated in and/or managed 30-40 long-term projects. In depth competence within most key IT areas. Thrives performing in the intersection of technology and management.

Neerav Vyas

Global Head of Customer First, Insights & Data, North America
Neerav is an outstanding leader, helping organizations accelerate innovation, drive growth, and facilitate large-scale transformation. He is a two-time winner of the Ogilvy Award for Research in Advertising and an AIconics 2019 and 2020 finalist for Innovation in Artificial Intelligence for Sales and Marketing.

Sergey Patsko

Data & AI for Intelligent Industry leader ​