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Cloud for customer first

The customer experience has never been more closely tied to business success than it is today – and no one delivers more immersive customer experiences than Capgemini.

Cloud for customer first services give you instant customer feedback and insight so you can focus on business innovation – designing new services specifically to engage customers and make their overall experience more satisfying.

Our cloud platforms facilitate hyper-personalization and harness data-driven insights to put the customer experience at the center of development, and our services give you the agility and scale to deploy quickly, on demand. By putting the customer first, we help you increase sales – while improving the company’s reputation among customers and employees.

Business transformation is an exhilarating journey, with an even more exciting destination – a place where your cloud capabilities, hyper-scaled capacity and the era of XaaS will enable you to deliver incredible customer experiences at scale. So, let’s get you there, quickly and securely – and discover what you can do. Start your journey to adventure.

Banner Health transforms IT to support better patient care

Leveraging Azure for Cloud and new DevSecOps processes to align business and IT, we helped Banner Health troubleshoot IT issues for a faster response. This in turn helped the company accelerate the productivity of its first-level support desk.

Cloud gives Kar Global new ways to interact with customers

Harnessing AWS and Capgemini cloud services, automotive industry leader Kar Global developed the Auction Portal. This is an easy-to-use digital service that allows independent auction partners to self-service and search, as well as submit floorplans, financing, and track the payment statuses of submissions.

What we offer

Our cloud-based composable CX platform scales immersive experiences to drive customer satisfaction to new levels. It aggregates data to win and retain customers and increase wallet share, and it boosts revenue, margin, and customer satisfaction through faster delivery of hyper-personalized services.

With our digital cloud platform, we provide access to industry-specific cloud platform blueprints; an API marketplace where you can select sector-specific modules to accelerate and enhance your application; and new applications that you can customize or expand upon to meet specific needs.

Give your employees access to any app, on any device, any time, from anywhere—with strong safety, security, and privacy. We offer smart, secure ways to collaborate with colleagues around the globe, and personalized service bundles that recognize each user’s uniqueness.

With our business model reinvention, we deliver insights so you can create your vision and establish market presence quickly. This service gives you the reach, breadth, and pace to deploy new innovations at scale – with access to our sector-specific expertise, services, and experience.

Our customer data hub gives you a single view of the customer through integrated customer data. It provides dynamic segmentation from unified profile and interactions, data democratization through out-of-the-box connectors with other MarTech and CRM systems, and personalization of the customer experience.

Custom business applications

At Capgemini, we make only one type of custom apps: the type that gets results. Effective by design!

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Research and insights

Point of view

Connected customer platforms: End-to-end customer experience transformation to deliver value at speed for businesses and customers
Point of view

A new way to serve: The next big opportunity for FMCG and retail
Point of view

Point of view: Three key steps to deliver the experience B2B buyers crave
Point of view

The new rules of customer service to enable a personal, timely, and seamless experience

Meet our experts

Ruben Olav Larsen

Ruben Olav Larsen

Head of Nordic Cloud Center of Excellence (CoE)
Ruben is an experience cloud architect and the Head of Nordic Cloud CoE at Capgemini. His primary focus is helping customers with their cloud transformation journey and leveraging cloud services in an optimal and cost-effective way to maximize business value. Ruben has over 15 years of experience as spanning development, cloud engineering, cloud architecture and advisory, including FinOps.
Pandula Bandhusena

Pandula Bandhusena

Cloud Guild Lead Norway
Cloud technology is increasingly becoming the new normal. My passion is to empower organizations, businesses and people to achieve their goals by harnessing the full potential of cloud technologies provided by the world’s leading hyperscalers such as Microsoft, AWS & Google.
Kjetil Eritzland

Kjetil Eritzland

Principal Solutions Architect, Insights & Data
Kjetil Eritzland is a data and solutions architect in Capgemini’s Insights & Data organization. Kjetil has been in the field of data management for more than 25 years and has extensive experience from large projects and various industries across Europe. He is passionate about innovating around data, enjoys working to bring data management closer to the business, and is promoting best data management practices also in his spare time as a board member in DAMA.
Stein Morten Petersen

Stein Morten Petersen

Managing Cloud Architect
As a Cloud Architect I help guide my customers to build the cloud they need to support their business. I focus on people, technology and to have fun while we create great things.
Martin Lam

Martin Lam

Head of Technology, Principal Solutions Architect, Capgemini Insights and data, Norway
Martin has long experience in Business Intelligence, Data warehousing, Data platform and Analytics. He has competence in many areas from architecture, data modelling to design of solutions for business insights, balanced scorecards, advanced analytics, AI and reporting. He has worked with many database technologies, ETL tools, reporting tools and Cloud platforms Azure, AWS, Google Cloud and Snowflake.

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