Heathrow Airport Takes Off with Oracle Cloud

LONDON, 24 JANUARY 2022 – Heathrow Airport today announced that it has successfully completed the largest business transformation in its 75-year history by implementing Oracle Fusion Cloud Applications. The transformation programme, implemented by Capgemini and Oracle Consulting, is a core component of Heathrow’s strategy to modernise key operations, digitise 20 year-old aging infrastructure, and support efficient growth through recovery from the pandemic.

The centerpiece of the programme is the implementation of Oracle Fusion Cloud Enterprise Resource Planning (ERP), Oracle Fusion Cloud Human Capital Management (HCM) and Oracle Integration Cloud (OIC) to modernise and automate the Finance, HR, Revenue, Service, and Asset Management functions. Oracle Billing Revenue Management (BRM) was also chosen to support Heathrow’s high volume aeronautical billing transactions with the airlines. Capgemini and Oracle Consulting combined their resources to overcome the challenges of the Covid pandemic and deliver the programme at pace.

“Because of the pandemic, we’ve had to fundamentally rethink how we organise ourselves, make decisions, and keep everyone connected remotely,” said Stephen Williams, Heathrow Transformation Programme Director. “Our industry has been severely impacted by the pandemic. We’ve had severe disruption, loss of resources, and of course a personal toll on so many colleagues; but through it all we still had a business critical deadline to meet. Everyone from the Board, Executive Team and throughout the organisation rallied behind the programme. Our programme adjustments to the pandemic made our delivery twice as fast and efficient as we were before the pandemic began. Now we’re in a strong position to realise the fantastic capabilities and benefits the new Oracle Cloud platform can provide.”

Oracle Cloud HCM and Oracle Cloud ERP work together to provide a seamless, integrated set of business processes across all HR and Finance functions. Everything from the employee life-cycle, to procurement, and revenue generation are all brought together into one unified experience, allowing the airport to benefit from automation, improved decision making and increased operational efficiencies.

Oracle Cloud Infrastructure provides an underlying layer of connectivity that unites the new platform with Heathrow’s wider digital estate.

“While the last 18 months have been challenging for the entire travel industry, it’s vital that it doesn’t stop innovating,” said Cormac Watters, Executive Vice President of Applications, Oracle EMEA. “Heathrow has a culture of progressiveness and innovation that has made it one of the frontrunners of the industry in Europe and globally, and with Oracle Cloud Applications it now has an integrated platform, powered by the latest emerging technologies, to support its current and future needs.”

Heathrow’s long-term objectives through the pandemic recovery include eventually reclaiming the 80 million passengers per year it had pre-pandemic in 2019. Heathrow’s investment in Oracle Cloud will help support the company’s effort in supporting its passengers and will provide the platform to meet future growth.

“The transition to the Cloud is a significant undertaking. It is a testament to the strong and collaborative partnership that has been built between Capgemini and Heathrow that we were able to modernise such a complex IT estate so seamlessly during a period of significant change for the aviation industry,” said Steve Baldwin, Account Director at Capgemini. “Since the programme went live, Heathrow has already attained

significant benefits through IT optimisations, including being able to deliver an improved user experience for its employees.”

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