Darshan Shankavaram

Expert in Mobility

Darshan Shankavaram is an Exec. VP and Leader of Global DCX Practice at Capgemini, India. As a part of his role, Darshan is globally responsible for defining, building and delivering Capgemini’s Digital Customer Experience portfolio, in the areas of Marketing, Sales, Service and Commerce. Darshan has > 25 years of industry experience, with more than 10 years in Digital and Mobile, with vast knowledge in the CX domain, business consulting and technical implementation.

My focus is to help our clients explore new frontiers of Customer Experience, and make connections that deliver extraordinary results. These are in the domains of CRM, Content Management, Marketing, Commerce, Business Process and Digital Channels. The client benefits include, increasing their topline, improve their organization efficiencies and venture into newer business domains.

Darshan Shankavaram

My experience

Executive Vice President and Global Digital CoE Leader @ Capgemini


Vice President & Deputy Head - Mobile Solutions GSL @ Capgemini


Head - Products & Solutions, Mobility @ Information Technology and Services

06/08/2011 to 05/21/2013

Head - Mobility Practice @ Information Technology and Services

08/05/2008 to 06/29/2011

Practice Lead - Wireless and Multimedia @ Information Technology and Services

06/19/2007 to 07/29/2008

Program Manager - Wireless Voice Core @ Information Technology and Services

11/07/1995 to 05/24/2007

Latest Publications

Don’t just watch, experience the game!

Darshan Shankavaram

Emerging technology is changing the way we engage with sport

digital customer experience

How is AI changing the game for nextgen CX

Darshan Shankavaram

Examining the phases of the CX evolution and how AI is likely to push it into next orbit.