Intelligent telecoms

In order for telco data to fulfill its promise, information must be accurate, accessible, complete and timely.

Home to one of the single largest pools of data experts and engineers in the world, Capgemini is an end-to-end data modernization partner, helping organizations move existing customer and network data into modern data stacks, enabling them to unlock new revenue streams, optimize network performance, and create personalized services and solutions.
Our comprehensive services portfolio takes advantage of the latest in digital technologies, analytics, AI and cloud, helping telcos efficiently modernize legacy systems and unlock the full potential of their data.

Telecom companies have a unique opportunity to capitalize on the value of their vast data reserves, transforming insights into new revenue streams that fuel innovation, drive investments, and power business growth.

We work with clients to craft customized, flexible and scalable data monetization strategies, enabling telcos to aggregate and anonymize large volumes of data, unlocking a valuable new growth lever for both the company and its strategic partners.

As companies accelerate their network modernization journey, emerging technologies and advanced analytics are critical to maximizing investments, enhancing network operations and creating new products and services.  

As companies accelerate their network modernization journey, emerging technologies and advanced analytics are critical to maximizing investments, enhancing network operations and creating new products and services.  

By leveraging these capabilities, telecom companies can gain deeper insights into their network operations, allowing them to align investments with client demands, prioritize areas that drive the most value, and embed AI into networks to create self-managing systems that enhance efficiency and performance.

If data is the foundation of every business, AI is the future.

As a market leader in AI and generative AI, Capgemini is at the forefront of the AI-native telco movement, helping organizations embrace AI as a foundational element of its business across two main areas:

1. Operational AI transformation: Embedding AI as a core element of telco operations, processes, workflows, and culture to unlock efficiencies, reduce costs and deliver better customer experiences.
   
2. AI-driven innovation and revenue generation: Leveraging AI to create new services and enhance existing offerings, enabling telecom companies to capitalize on the revenue-generating potential of AI-powered innovation.

Autonomous networks are the defining element in every telecom reinvention journey. 

By enabling networks to operate seamlessly without human intervention, telcos can intuitively respond to increased demand, adapt to failures with corrective measures, and reconfigure when necessary, helping lower operational costs while improving performance.
We partner with telcos to accelerate their journey to fully automated networks, leveraging advanced data-driven technologies and digital capabilities to build the maturity that unlocks the future.

With the rapid advancements in generative AI, we help telcos bridge the gap between its immense potential and practical implementation.

Our approach empowers telecom organizations to move beyond exploratory pilots and proof-of-concept initiatives, scaling Gen AI programs to unlock real-world transformation and sustained growth across five key areas:

1. Generative experiences: Create personalized, proactive and responsive customer experiences.
   
2. Generative operations: Automate and optimize routine, recurring enterprise processes.
   
3. Generative software engineering: Improve the efficiency of the whole software development lifecycle
   
4. Generative networks: Improve network operations through enhanced documentation, anomaly processing, traffic management and resource allocation.
   
5. Generative business: Enable continuous innovation and respond to the dynamic market needs.

Transformation takes a village.

As a comprehensive transformation partner, we recognize that the digital journey requires partnership and coordination across a host of third-party partners.
Capgemini works as an orchestrator of the broader partner ecosystem, leveraging long-standing relationships with hyperscalers, tech partners, data players and startups, to help telecom clients effectively access and engage the precise services, capabilities and assets they need at every point in their transformation plan.