Microsoft Dynamics

Take a more intelligent approach to how you engage with customers and manage your business. Shift from reactive to proactive decision-making. Empower employees with insights that accelerate results. With Microsoft Dynamics 365, you can get more from your data and leverage real-time insights that make a difference for your business.

Next-gen intelligent business applications

Dynamics 365 is a set of intelligent business applications that help you run your entire business and deliver greater results through predictive, AI-driven insights. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business. They include:

  • Dynamics 365 for Customer Engagement: Drive more sales, improve marketing engagement, and improve the customer experience with modules and tools for sales, pipeline management, lead generation and qualification, marketing, customer service, and field service.
  • Dynamics 365 for Finance and Operations: Revolutionize your business with a powerful ERP solution to automate and modernize finance operations, monitor performance in real time, and make data-driven decisions to drive business growth. It brings together IoT, mixed reality, and AI to improve visibility and enhance finance, supply chain management, sales order management, procurement sourcing, asset management, manufacturing, master planning, warehouse management, commerce, and human resources.
  • Microsoft Power Platform: Build custom apps for your specific business needs in a rapid application development environment. Connect to business data stored in SQL, Office 365, or Dynamics 365.


Accelerating value with Capgemini

Capgemini helps you drive greater business value with Dynamics 365, whether you’re implementing for the first time or are looking for a managed services partner. We help you configure and customize according to your unique needs – whatever the industry – and provide accelerators so you can drive more value, faster. For example, we have fixed-fee offerings to upgrade to Dynamics 365, offer pre-defined tasks for use in Microsoft Azure DevOps, and leverage Perform AI, Capgemini’s next-gen AI service portfolio, to help you amplify the value Dynamics 365 can provide to your business.

Benefit from deep expertise

We draw on our our team of more than 25,000 certified Microsoft experts and deep Microsoft experience across all industry verticals to ensure your success. For example, we helped a global quick service restaurant leverage Dynamics 365 to completely transform the way it responds to the tens of thousands of customer comments and complaints it received every month to be able to react in real-time. We also worked with a leading manufacturer to take advantage of Microsoft Power Platform to track parts in real time to save thousands of hours in labor costs a year.

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A Powerful Partnership

As a Global Gold Certified Partner with Microsoft, we offer unique advantages including:

  • Over 25,000 Microsoft skilled professionals in over 40 countries across five continents, Dynamics Center of Excellence in Italy, India, Nordics, France and Houston and Rightshore®
  • Gold Certified Partner in 18 competencies including Application Development, Application Integration, Cloud Platform, Enterprise Resource Planning, Security and more. Find the full list of awards and certifications here.
  • Training and certification programs for developing specialists with deep competencies in Microsoft technologies
  • Participation in Technology Adoption Programs that provide a pre-release view into Microsoft products, helping us to assist leading-edge clients to utilize technology for solutions today
  • Serving and collaborating on several Partner Advisory Councils with product teams on market needs, new features and functionality
  • Access to on-site Microsoft partner strategic consultants, technical account managers and off-site premier support

Capgemini will help businesses to be adaptive across all touch points. Enabling you to build customer trust, loyalty, and insight.

For any further queries on our Dynamics offer, please contact: Scott Sweet  and Ian Jefferson.