The connected revolution

Rethinking product and services

Products are being redefined. Devices and appliances increasingly offer ongoing customer relationships which extend far beyond the single transactional sale of the products.

Products can now be developed to form part of a network of interconnected products and services that work together seamlessly to provide customers with an intelligent and rich experience. This means that standalone physical devices are being replaced by intelligent ecosystems.

Accordingly, we can map the evolution of products against two axes: the intelligence of the ecosystem and the richness of the customer relationship and financial transaction.