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Finding the right balance1
Intelligent industry

Finding the right balance

Applying a bimodal approach to connected product development

The definition of “product” is rapidly changing – and revolutionizing the way people think about product development. Over the next three years, 90% of consumer product companies expect to see revenue from intelligent services.

The rise in connected products and their services means products are moving away from having a single, transactional sales event with one-time customer interaction; they now offer rich customer experiences with ongoing customer relationships.

Creating new connected products combines the necessities of developing traditional physical products – such as supply chain lead time, regulatory requirements, and manufacturing capital investments – with the complexity of operating digital ecosystems such as enterprise transformation, cybersecurity, and customer data management.

Meet our experts

Nicolas Rousseau

Executive Vice-President, Capgemini Engineering Group Offer Leader, Intelligent Products & Services
Rousseau’s role with Capgemini focuses on intelligent industry, working with companies to develop a holistic view of products, software, data, and services to improve customer interaction, business operations, R&D, engineering, manufacturing, and supply chains.

Nicolas Croué

VP, Head of Digital Continuity & CTO Capgemini Engineering