Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

World life insurance report 2026

Explore how top insurers bridge the CX gap, modernize tech, and drive growth in Capgemini’s World Life Insurance Report 2026.

World property and casualty insurance report 2025

Scale for tomorrow, today: The aging demographic pivot demands strategic P&C insurance transformation.

Demographic shifts will reshape insurance’s global future

Aging, urbanization, and evolving lifestyles demand insurers rethink risk, coverage, and partnerships to stay ahead of global change.

TechnoVision 2025: Shaping Financial Services Future

Discover key technology trends driving innovation in financial services.

GenAI brings transformative value to re/insurance in 2025

Discover how GenAI enhances re/insurance in 2025 with AI-driven solutions for underwriting, claims, and risk management, boosting efficiency.

Insurance top trends 2025

Explore our new Trends Books 2025 series to understand evolving developments across the insurance industry.

Read the report

World cloud report – financial services 2025

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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The insurance segments we serve

Property and casualty insurance

Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

Life, annuities, and benefits

An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

Health payer

In the competitive health insurance sector, our AI and Gen AI solutions enhance digital innovation, data security, and cost management. Leveraging healthcare payer solutions, predictive analytics, and cybersecurity, we drive personalized experiences, streamline operations, and ensure data transparency. This enables flexible products, improved outcomes, and regulatory compliance, keeping your organization competitively agile and ahead in the healthcare payer industry.

Transforming insurance with innovative solutions

Payments transformation in insurance by Capgemini

Insurance payments are complex, with many systems and stakeholders. Capgemini helps tackle fragmentation, manual work, and poor lifecycle visibility.

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Insurance digital agency experience by Capgemini

Today’s economic environment and the slow organic growth is turning insurance distribution into a key priority for insurers. To grow, insurers must invest in expanding and enhancing distribution channels.

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Transform your insurance business with Capgemini’s expertise

Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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Research and insights

Point of view

Breaking barriers: 5 collaborative strategies to ensure effective healthcare operations

Point of view

What agents are really asking for? 3 digital imperatives life insurers can’t ignore

Point of view

Life insurers can grow market share by facilitating agents’ ease of doing business

Point of view

Meet our experts

Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

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Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement.

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Andrew Hood is a seasoned leader in insurance technology transformation, focusing on digital transformation, cloud migration and modernization of insurance platforms. He previously served as a Global Guidewire Practice Leader, overseeing more than 100 Guidewire projects across multiple continents. His team has developed accelerators and frameworks to streamline implementations and upgrades. His focus emphasizes reducing implementation timelines by leveraging AI for smarter migration strategies.

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Awards and recognition

Capgemini Named Leader in HFS Insurance Services 2025

HFS honors Capgemini as a leader in Insurance Services 2025 for its innovation, domain expertise, and global delivery excellence.

Capgemini is a 2024 Customer and Partner Award Winner

Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

Best Advancing Software Testing Practice Award

This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

Awarded Migration Acceleration Specialization by Guidewire

First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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Our partners for digital insurance solutions

We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.